Hmm.. good thought, but surely the copy-paste would've eliminated that issue?

We had a GoToMeeting session where he took control of input and copied and pasted the pw from his system...

Error Number: 18456

Severity: 14

State: 1

I see state 1 from my end, but the IT person sees state 8, which indicates...

Thanks Elliswhite.

But as I mentioned before, mixed mode authentication was enabled, and they were able to log in with the SQL user on their end, so I don't think...