Hello Phil, 

I have to ask what value does this give to senior management? Does it give value to management to know wait times(which by the way are easily...

Thank you Susan for the question.

It's a simple example so it doesn't really matter which color is which. Girls are yellow because that's how my report returned it.

And you'll notice...

It's at the top of this forum. It's the first post(call Topic I think).

Sorry, I'm very new to all of this.

There was an issue in formatting. I updated the topic to show the correct formula for Silhouette.

Sorry for the confusion. If you have any more questions, don't hesitate to...

I updated the original post of this forum to include CA_Example_Instructions.zip