Thanks for the information. I'm starting to read through it as well as the recommended "Numbers" or "Tally" Table article.  There is a lot to digest and play with.

Here is a small sample of data for record 12055.
12055 **VOIP Routing call IVR = IVR5001 00:00:17.205 **VOIP Routing call QUEUE = 7500 00:00:17.223 **VOIP Routing call...

Thanks for your replies. They have given me some ideas to start working with.