Three main pet dislikes:-

I work in an open plan office & the noise is VERY distracting when trying to cut code or do any analysis work,

Agree with the hot office...

A great article. There is quite a lot in it that I recognised & which ultimately led to me stepping down from a management post to going back and being...

Look for the following ISBN on amazon :-

0-7356-2271-X

or try this link :-

http://www.amazon.co.uk/MCTS-Training-Kit-Implementing-Maintaining/dp/073562271X/sr=11-1/qid=1164309017/ref=sr_11_1/202-7196014-9581409

I'm using that amongst other resources in prep for my exam.

Good Luck.