It is not always about more people with bigger salaries and faster service. It is about a bottleneck they don't want to hear and they should. If one is stacked...

And you are exactly right as there always two people who do good/bad quality service for the same salary. It is a matter of management and organization.

That guy just does not understand that this discussion is not about fixing laptops... It is about being a human being in the 21 century or just a money making...

These problems are not related to just technology companies but to the most of the big companies; they are trying to avoid the good customer service and one really cannot...