January 24, 2015 at 11:32 am
Comments posted to this topic are about the item Which Problem Are You Solving?
January 24, 2015 at 3:35 pm
Steve Jones - SSC Editor (1/24/2015)
Comments posted to this topic are about the item <A HREF="/articles/Editorial/121702/">Which Problem Are You Solving?</A>
Since 90% of any effective solution is the correct identification of the problem and that a lot of people never actually take the time to correctly identify a problem but still issue Draconian edicts and supposed "best practices" (most BPs are well though out but there's some real doozies out there), I think that's a great question.
--Jeff Moden
Change is inevitable... Change for the better is not.
January 28, 2015 at 8:52 am
I don't think that every issue needs to be solve to the root cause. There are plenty of times something goes sideways on one of my computers and a reboot fixes the issue. I'm fine with that, but if it occurs more than two or three times, I do need to solve the problem.
It took me a while to learn this lesson. There are too many one-time problems that happen, so I learned not to even worry about something unless I see it at least twice. This is one piece of advice that I think should be passed on to just about anybody in a troubleshooting role.
February 11, 2015 at 6:26 am
ryk 98103 (1/28/2015)
I don't think that every issue needs to be solve to the root cause. There are plenty of times something goes sideways on one of my computers and a reboot fixes the issue. I'm fine with that, but if it occurs more than two or three times, I do need to solve the problem.
It took me a while to learn this lesson. There are too many one-time problems that happen, so I learned not to even worry about something unless I see it at least twice. This is one piece of advice that I think should be passed on to just about anybody in a troubleshooting role.
...but not as a best practice 😉
This is an option to be considered not a rule to be applied. I think that anyone who did this as standard would convert a huge number of friendly colleagues to infuriated colleagues overnight.
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!
February 11, 2015 at 8:29 am
Perhaps, but I often don't overreact on the first occurrence. I think there are many one time events, and it isn't necessarily worth chasing them all down.
Certainly it's a judgment call, but I tend to want a repeat issue before I worry too much about it.
February 11, 2015 at 10:00 am
Steve Jones - SSC Editor (2/11/2015)
Perhaps, but I often don't overreact on the first occurrence. I think there are many one time events, and it isn't necessarily worth chasing them all down.Certainly it's a judgment call, but I tend to want a repeat issue before I worry too much about it.
Jeff will sagely say "it depends" so hopefully I will have saved him the effort. 😉
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!
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