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What Helpdesk software you are using and is it good?

  • September 18, 2011 at 10:05 pm

    #1383147

    We use to use LANDesk ServiceDesk, but if you couldn't keep the web spider running, finding calls were impossible. (Yes, it crawled the database with a web spider/index engine) Since the spider went down a lot, like every 5 minutes, with 30 to 90 minutes worth of work each time, we had difficulty finding calls.

    Currently, we use TrackerSuite by Acentre. Their support desk tool is sufficient and the company is responsive. The beauty is the tie into their project management tool, time sheet tool, etc... It is geared more for a consulting, vendor type support, so for running an internal IT department, like what we do, can require a bit of map and gap.

    The first line of code starts with coffee. The last line ends with alcohol.

  • October 7, 2011 at 7:21 am

    #1391696

    We are using IssueCentre (http://www.helpdeskcentre.co.uk) and it meets all our needs.

    Easy to get started, and easy to use. Has all the core functionallity you would expectet: Customer Portal, Tickets from Email, Knowledge Base, Assets ...

  • November 24, 2011 at 7:33 pm

    #1412831

    The iKode Service Desk is a pretty good choice for you. Cheap and powerful, i have a Coupon Code: 50OFF now, only with half price. 🙂 http://www.service-management-software.org/

  • November 25, 2011 at 9:08 am

    #1413011

    Take a look at http://www.SpiceWorks.com The software is free!

  • December 19, 2011 at 7:25 pm

    #1423360

    Hi Enigma,

    I’ve been playing around with the trial of a very promising looking help desk system. You can get an idea of what features it has here… http://www.focalscope.com/product-tour/[/url]

  • March 14, 2012 at 9:03 am

    #1459258

    I am using the responseque.com automated help desk service for my support and I like the way it works. Anything that saves time i like :-)!

  • March 29, 2012 at 4:14 am

    #1466266

    You may want to try out the feature by feature listing and reviews of popular help desk softwares in the market.

    List of help desk softwares - Feature by Feature Review

    Hope it helps

  • April 10, 2012 at 1:57 am

    #1471093

    I am using a help desk software for my customer service now, and i think it is really good. It is called iKode Help desk X. I have more loyal customers since i used this php helpdesk[/url]. I would like to share my experiences with all of you now!:-D

  • June 18, 2012 at 4:04 am

    #1502152

    Well I have used HESK help desk software and I think its a best help desk software.

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    issue management

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