November 26, 2013 at 8:08 pm
Comments posted to this topic are about the item Visitor Parking
November 26, 2013 at 9:08 pm
Gosh. I believe this is real simple.
The signs should say that you'll be towed after 2 hours UNLESS you register your vehicle with the folks inside. That way an "all day" visitor gets the perk and the protection.
It should also identify the company that the visitor space is for.
--Jeff Moden
Change is inevitable... Change for the better is not.
November 26, 2013 at 11:06 pm
The company for which the visitor came for should take care of the parking so that the visitor feel he has secured parking.
November 27, 2013 at 1:20 am
Jeff Moden (11/26/2013)
Gosh. I believe this is real simple.The signs should say that you'll be towed after 2 hours UNLESS you register your vehicle with the folks inside. That way an "all day" visitor gets the perk and the protection.
It should also identify the company that the visitor space is for.
Yes obvious. Whatever happens you don't want a big ticket customer to get towed do you?
November 27, 2013 at 2:50 am
To generalise the issue, we need to look at why the policy was set.
Was it set to make money for the tow company, or was it set so that visitors could feel welcome.
It is easy to treat the outcome of a policy as more important than the reason for the policy. In this case the two hour limit would hopefully deter staff working in the building from using visitor spaces, but would not guarantee that a visitor space would always be available as more visitors may arrive than spaces reserved.
We often see similar things within the SQL Server world... "It is company policy that the data and log files must exist on separate drives so I need to move the log files of master, resource, model and msdb" - hardly a month goes by without a new thread opened on this topic.
Policy exists to help decision-making within the situation for which the policy was set. Unless we consider ourselves on a par with Vogons we should consider if the current situation is one where the policy should apply or if a different decision might give a better conclusion.
This does not give a mandate for anything goes - on top of all detailed policies there will be governance policies to give a framework for decision making. Exceptions to a policy should not be made by one person, but confirmed according to the governance framework (often this means get your boss to agree), and sometimes the exception will be so much better than the policy process that a new policy is needed.
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November 27, 2013 at 3:18 am
Jeff Moden (11/26/2013)
Gosh. I believe this is real simple.The signs should say that you'll be towed after 2 hours UNLESS you register your vehicle with the folks inside. That way an "all day" visitor gets the perk and the protection.
It should also identify the company that the visitor space is for.
Indeed. Visitors should register at the reception and give up their license plate. If a car is on the visitors parking space and it has not been registered, too bad, it gets towed away. If a visitors car has been on a space for over 2 hours, I would just give them a small warning. Usually you don't want to piss off your visitors (who might be important clients).
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November 27, 2013 at 3:26 am
I would just change one thing on Jeff's suggestion: Use a wheel clamp instead of towing. In our country it is a cheaper option and if it is a big client that forgot to register, you can solve the issue quickly.
5ilverFox
Consulting DBA / Developer
South Africa
November 27, 2013 at 3:32 am
Jeff Moden (11/26/2013)
Gosh. I believe this is real simple.The signs should say that you'll be towed after 2 hours UNLESS you register your vehicle with the folks inside. That way an "all day" visitor gets the perk and the protection.
It should also identify the company that the visitor space is for.
Definitely, this can be linked to an arranged booking by the company. Also it can highlight attempts at abuse or large users of the spaces. Alternatively, give each company a couple of visitor spaces to manage themselves.
At the end of the day "it depends" like always. I have been to various office scenarios employing various visitor parking policies e.g. I was consulting at one place for over a year having been issued a security pass with visitor on it so I used visitor parking which I believe was an abuse of the system but they rarely used all the visitor slots (team members realised, and appreciated in the end, that as an early starter I was leaving an additional "employee" parking bay available which were at a premium).
Each scenario, as always, needs to consider their specifics. There may be plenty of alternative parking nearby or none. Some companies may rarely have visitors whilst others may hold seminars or such like.
I think like anything else there should be a policy defined, enforced and refined. Get feedback from the companies who can get feedback from their visitors. Try less emotive alternatives to towing such as placing something in the way that can be moved (easier to apologise that a service vehicle is blocking in then someone's car has been towed away).
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!
November 27, 2013 at 3:54 am
And once you've got a "system" in place for registration, then you could allow each company to pre-book bays for their expected important visitors.
November 27, 2013 at 4:16 am
...I watched people start to gather at the window to see what would happen...
I find interesting the impact on productivity that the current policy is having. All employees in the building are notified that there is a vehicle under observation, and a deadline for towing. Apparently the towing policy has been selectively enforced, because people gather to see "will they or won't they this time". And depending on the building management's response, it can impact how the employees will view / treat this policy in the future.
And this has happened "several times over the past few months".
This would seem to warrant a policy change to something less intrusive and more consistent.
November 27, 2013 at 4:22 am
Todd Townley (11/27/2013)
...I watched people start to gather at the window to see what would happen...
I find interesting the impact on productivity that the current policy is having. All employees in the building are notified that there is a vehicle under observation, and a deadline for towing. Apparently the towing policy has been selectively enforced, because people gather to see "will they or won't they this time". And depending on the building management's response, it can impact how the employees will view / treat this policy in the future.
And this has happened "several times over the past few months".
This would seem to warrant a policy change to something less intrusive and more consistent.
Of course, the building's management company have no reason to care about the productivity of the staff of the various companies within the building thus the companies should recognise this as an issue for themselves to raise with the building management team as they are the paying customers.
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!
November 27, 2013 at 5:04 am
At my workplace, each employee has registered their license plate number, and if it shows up in the visitor spot, it gets towed. Visitor spots have no time limit (which is a bad rule, because even if you can "solve" a visitor parking issue, why are you trying to create problems for the clients visiting you?).
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November 27, 2013 at 6:00 am
Another twist, one that I prefer, is park anywhere other than a reserved spot (generally paid for in some form and the vehicle will have some sort of identification). Park in a reserved spot and the vehicle is towed.
MG
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November 27, 2013 at 6:59 am
Japie Botma (11/27/2013)
I would just change one thing on Jeff's suggestion: Use a wheel clamp instead of towing. In our country it is a cheaper option and if it is a big client that forgot to register, you can solve the issue quickly.
OR.... put the clamp on the customer! 😀
--Jeff Moden
Change is inevitable... Change for the better is not.
November 27, 2013 at 7:05 am
This one was related to me by my sister just yesterday. She works at a hospital.
The hospital has various parking lots that are open or closed at various times of the day, and some of them will fill up. So one day a Physician's Assistant (PA's are one step down from doctors) had parked in some restricted spot.
She was seeing a patient when security knocks on the door and says she has to move her car now or it will be towed. Normal rules in a hospital are you don't interrupt a patient interaction short of a bomb threat or fire.
She finished seeing the patient. By then they had towed her car. She quit on the spot. And what was worse the hospital didn't care enough to inquire into what happened.
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If I worked for a company that did that to me, or I was a visitor, that company would not hear from me again. In addition I would let everyone know what happened up to and including buying a domain to shame them. Just look at why http://untied.com exists. I'm sure United Airlines regretted their actions at some point.
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