Use Your Database
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Not to defend Sprint (or anyone else), but the cheap phones are a nice alternative to expensive phones with no contract.
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Yeah I totally agree with what Sprint did. The threshold was pretty high... these are people who were calling more than twice a week over a long period of time. New users are expected to call a few times to get things figured out, but after that, there should be no reason to call customer service at all, except for actual problems, billing questions, and so on. Some people call simply because they are lonely. I know people who pretend to have computer problems because they want someone to talk to or come over to their house to fix it. Some people are just idiots with technology, but those people do eventually figure out how to use their cell phones, and they don't call CS too often after that.
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One of my friend used Sprint cell phone. She actually had to go outside her house to make a phone call. She finally dropped it and went to other vendor.
Another one of my friend used Sprint cell phone, he could make a call in the family room, but when he went upstair to his bedroom, there were no signal.
What kind of technology was that ?
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Using anecdotal evidence is hard. It's mainly because engineers figure out xx amount of signal reaches yy ft, etc. However lots of things can interfere. When I first moved out to the ranch, Cingular was pretty bad. I could get a good signal in the bedroom, but a so-so signal in the office (downstairs). If I walked to the kitchen, I was dropping calls.
I'm also right on the line between two towers and I could watch the phone switch between the Cingular tower and a roaming tower. There's too many factors to really say it's Sprint's fault in any particular instance. In mine, they should have warned me when I bought the phone (right after I moved), that I was in an outlying area. I also wish they would have told me that if I was over 50% roaming, I'd be dropped.
A good Sprint story from me. I bought a Sprint phone just before leaving Va. At the time it was the first digital cell system in our area and the calls were amazingly clear (much better than my early, grey,Motorola original flip phone). It worked great until one day I drove over to the "new" Sprint store near my house. It was a place I didn't got much and as I got in sight of the mall, my call dropped. I started going over there a little more for other things and I'd drop calls right near the store. I moved to Denver and drove right by a Sprint store as I left I-25 and turned west onto C-470. Consistently I dropped calls at that exit! I finally berated the guy in the store until they cancelled my contract. Wasn't his fault, but he was in the wrong place at the wrong time when I lost my temper
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I actually worked for Western Wireless, which became Voice Stream Wireless, which is now T-Mobile, when they started building their cell network in the Phoenix metro area back around 1996-97.
One reason coverage stinks in some areas is that businesses & homeowners don't want a cell tower in their back yard, or on their roof, etc. The cell company had a huge staff of Realtors & attorneys trying to work out placement that the RF engineers thought might get the job done. I remember a couple of church steeples that had cell towers inside, and there's even a few fake cactuses around that are really cell towers.
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EVERY network has that problem in certain areas, and some phones are bad enough that they make it worse. My dad has tried every company, and he has this problem at the house and it doesn't matter if you go outside.
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I was j st won ering w at it wo uld b e lik e if ty pin g on a ke bo ard wa s li ke ta lk ng on s ome cel ph nes, at le ast in ce tain loc at ons.
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Bob,
What's scary is I could ready what you wrote at almost normal speed.
The human brain is amazing.
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I recently had occasion to call Sprint "Customer Solutions" with a simple question: I wanted to find out how to block my outgoing number on a per-call basis. The reason? I found a neat little utility for Caller ID on the computer; it pops up a translucent window with the Caller ID info, and blocks "out of area" calls, so I'd know if I should interrupt my work to answer the land line. I have two Sprint cell phones, a Sanyo and a Samsung, but there was nothing in the phone settings or the manuals to explain how to do that. Last week I called my local telco Qwest and it took a couple minutes for them to look it up and tell me to dial *67 first.
I called Sprint at 9:00 PM MST, but they were "experiencing greater than normal call volumes" so I waited on hold for 10 minutes until I was disconnected. Rather than getting mad, it then turned into a scientific experiment. I called again, waited another 10 minutes & reached a person who had no idea what I was saying, and he/she was going to turn off my outgoing number permanently. No, I said, just on a per-call basis. (By the way, their first question was: what is your cell phone number? I guess they don't use their database.) They redirected me to technical support. After another 10 minutes on hold, I walked back to my office, powered up the computer & visited sprint.com and it took about 5 minutes to find out that you simply dial *67 followed by the phone number (sound familiar?). I was still on hold for technical support; after a total of 25 minutes on hold I never did reach anybody.
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