June 10, 2013 at 9:49 pm
Comments posted to this topic are about the item The Watson Service
June 11, 2013 at 4:24 am
All of our Watsons are busy right now. Please hold...
June 11, 2013 at 5:39 am
Considering the ludicrous wagers Watson made on Jeopardy for the Daily Doubles (and the fact that it considered Toronto a US city), I'm not too worried. Basically Watson won on a brute-force approach with reaction times humans can't match.
Unless it's been added since, Watson received the clues as text, not by actually listening to them audibly, so I'm also curious about how dealing with actual spoken words (especially from non-native English speakers) or badly formed sentences typed on a keyboard would affect its abilities.
Still and all, there are quite a few uses for this thing. It would certainly move search engines way beyond just matching words or phrases and is already making an impact in the health care field.
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Just my $0.02 from over here in the cheap seats of the peanut gallery - please adjust for inflation and/or your local currency.
June 11, 2013 at 6:10 am
I wonder how many will attempt a Turing test with your next representative. Considering my experiences with some customer service, it wouldn't be a bad idea
June 11, 2013 at 6:49 am
Hooray! With machines doing all the work us humans will have more leisure time. I think I'll spend mine in the unemployment line.
June 11, 2013 at 6:58 am
I can't speak for the rest of the world, and can barely do it for the UK, but here a lot of our call centres and sales cold calling centres are based abroad. Many in developing countries. Sometimes this causes difficulties for the customers but for a moment I would like to put that to one side and think about how those foreign countries will be effected when those call centres are closed and replace, not by ones in the original country, but by an army of Watsons.
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!
June 11, 2013 at 6:58 am
It will be fun to see if it is an effective way to chat with customer service.
June 11, 2013 at 7:20 am
How long before Microsoft has a similar service that might troubleshoot issues with products, perhaps even working with developers to find bugs and workarounds. I'd imagine that this service would be a much better way to actually triage and route issues to Microsoft developers than the Connect system.
Wait a minute, we've had the "Dr. Watson" application debugger service in Windows for years. 🙂
http://www.microsoft.com/about/technicalrecognition/watson-technologies-team.aspx
http://support.microsoft.com/kb/308538
"Do not seek to follow in the footsteps of the wise. Instead, seek what they sought." - Matsuo Basho
June 11, 2013 at 7:26 am
Eric M Russell (6/11/2013)
How long before Microsoft has a similar service that might troubleshoot issues with products, perhaps even working with developers to find bugs and workarounds. I'd imagine that this service would be a much better way to actually triage and route issues to Microsoft developers than the Connect system.
Wait a minute, we've had the "Dr. Watson" application debugger service in Windows for years. 🙂
http://www.microsoft.com/about/technicalrecognition/watson-technologies-team.aspx
:sick:
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!
June 11, 2013 at 11:37 am
MiguelSQL (6/11/2013)
I wonder how many will attempt a Turing test with your next representative. Considering my experiences with some customer service, it wouldn't be a bad idea
I agree. I'd like to try this and see. At a minimum, I'd suspect Watson would respond quicker than someone multi-tasking on chats, which is what I seem to get.
June 11, 2013 at 12:02 pm
Watson's speed will also likely to improve over time.
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