Prodcution report manager & reportserver urls are not respondig

  • Hi,

    We have SQL Server 2005 reporting services. An AD user account called ssrsuser has been created with Browse permissions using report manager.

    The report server url (http://servername/reportserver) is placed in the web.config file of an application and calling that url using the encrypted username ssrsuser and its password.

    Everything works fine and all reports run fine. But once in a while, the report manager & reportserver urls stop responding.

    I noticed the below error in the log files. Please advice..Do I need to change any settings for the connection pool in SSRS?

    If yes, where should I change those settings?

    ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ReportServerDatabaseUnavailableException: The report server cannot open a connection to the report server database. A connection to the database is required for all requests and processing., ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ReportServerDatabaseUnavailableException: The report server cannot open a connection to the report server database. A connection to the database is required for all requests and processing. ---> System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.

  • this sounds more like an IIS setting issue - worth checking that IIS is not restricting the connections.

    _____________________________________________________________________________MCITP: Business Intelligence Developer (2005)

  • How to find what are the connections that making the connection pool max out? It;s just a report services server..no databases in it. thanks

  • Yeah, what I mean is IBelieve IIS has settings that can restrict the number of connections to the IIS server/ (be that a reporting services site or some other web site) . I think that is where you problem lies and not with and ssrs configuration or databases

    _____________________________________________________________________________MCITP: Business Intelligence Developer (2005)

  • Today, again the reporting server stopped and I noticed the below in the log file

    ReportServer__11_07_2011_06_49_46.log:

    w3wp!library!9!11/07/2011-13:16:38:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'rtbesbjn0ei0s1m5h1bexr45' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'rtbesbjn0ei0s1m5h1bexr45' cannot be found

    w3wp!session!1!11/07/2011-13:16:38:: i INFO: LoadSnapshot: Item with session: ners3o454rl2ff55eifno055, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!1!11/07/2011-13:16:38:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ners3o454rl2ff55eifno055' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ners3o454rl2ff55eifno055' cannot be found

    w3wp!session!9!11/07/2011-13:16:38:: i INFO: LoadSnapshot: Item with session: 3uknnv551rr4b2q4lrvznujf, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!9!11/07/2011-13:16:38:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution '3uknnv551rr4b2q4lrvznujf' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution '3uknnv551rr4b2q4lrvznujf' cannot be found

    w3wp!library!b!11/7/2011-13:19:47:: i INFO: Cleaned 0 batch records, 0 policies, 1 sessions, 0 cache entries, 1 snapshots, 11 chunks, 0 running jobs, 0 persisted streams

    w3wp!session!b!11/07/2011-13:25:16:: i INFO: LoadSnapshot: Item with session: ru5v1yri1xnvazqrzxosrufc, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!b!11/07/2011-13:25:16:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ru5v1yri1xnvazqrzxosrufc' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ru5v1yri1xnvazqrzxosrufc' cannot be found

    w3wp!session!9!11/07/2011-13:25:16:: i INFO: LoadSnapshot: Item with session: lih55ynczzaeenr1y1nofm45, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!9!11/07/2011-13:25:16:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'lih55ynczzaeenr1y1nofm45' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'lih55ynczzaeenr1y1nofm45' cannot be found

    w3wp!session!9!11/07/2011-13:25:17:: i INFO: LoadSnapshot: Item with session: rtbesbjn0ei0s1m5h1bexr45, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!9!11/07/2011-13:25:17:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'rtbesbjn0ei0s1m5h1bexr45' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'rtbesbjn0ei0s1m5h1bexr45' cannot be found

    w3wp!session!5!11/07/2011-13:25:17:: i INFO: LoadSnapshot: Item with session: ners3o454rl2ff55eifno055, reportPath: , userName: abc\rsuser not found in the database

    w3wp!session!1!11/07/2011-13:25:17:: i INFO: LoadSnapshot: Item with session: 3uknnv551rr4b2q4lrvznujf, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!5!11/07/2011-13:25:17:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ners3o454rl2ff55eifno055' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ners3o454rl2ff55eifno055' cannot be found

    w3wp!library!1!11/07/2011-13:25:17:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution '3uknnv551rr4b2q4lrvznujf' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution '3uknnv551rr4b2q4lrvznujf' cannot be found

    w3wp!library!b!11/7/2011-13:29:47:: i INFO: Cleaned 0 batch records, 0 policies, 0 sessions, 0 cache entries, 0 snapshots, 0 chunks, 0 running jobs, 0 persisted streams

    w3wp!session!6!11/07/2011-13:34:15:: i INFO: LoadSnapshot: Item with session: lih55ynczzaeenr1y1nofm45, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!6!11/07/2011-13:34:15:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'lih55ynczzaeenr1y1nofm45' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'lih55ynczzaeenr1y1nofm45' cannot be found

    w3wp!session!b!11/07/2011-13:34:15:: i INFO: LoadSnapshot: Item with session: ru5v1yri1xnvazqrzxosrufc, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!b!11/07/2011-13:34:15:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ru5v1yri1xnvazqrzxosrufc' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ru5v1yri1xnvazqrzxosrufc' cannot be found

    w3wp!session!7!11/07/2011-13:34:16:: i INFO: LoadSnapshot: Item with session: rtbesbjn0ei0s1m5h1bexr45, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!7!11/07/2011-13:34:16:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'rtbesbjn0ei0s1m5h1bexr45' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'rtbesbjn0ei0s1m5h1bexr45' cannot be found

    w3wp!session!6!11/07/2011-13:34:16:: i INFO: LoadSnapshot: Item with session: 3uknnv551rr4b2q4lrvznujf, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!6!11/07/2011-13:34:16:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution '3uknnv551rr4b2q4lrvznujf' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution '3uknnv551rr4b2q4lrvznujf' cannot be found

    w3wp!session!7!11/07/2011-13:34:16:: i INFO: LoadSnapshot: Item with session: ners3o454rl2ff55eifno055, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!7!11/07/2011-13:34:16:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ners3o454rl2ff55eifno055' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'ners3o454rl2ff55eifno055' cannot be found

    w3wp!library!1!11/7/2011-13:39:47:: i INFO: Cleaned 0 batch records, 0 policies, 0 sessions, 0 cache entries, 0 snapshots, 0 chunks, 0 running jobs, 0 persisted streams

    w3wp!library!b!11/07/2011-13:42:55:: i INFO: Call to RenderFirst( '/reports/report1' )

    w3wp!webserver!b!11/07/2011-13:42:55:: i INFO: Processed report. Report='/reports/report1', Stream=''

    w3wp!library!6!11/7/2011-13:49:48:: i INFO: Cleaned 0 batch records, 0 policies, 4 sessions, 0 cache entries, 4 snapshots, 42 chunks, 0 running jobs, 0 persisted streams

    w3wp!library!5!11/7/2011-13:59:48:: i INFO: Cleaned 0 batch records, 0 policies, 0 sessions, 0 cache entries, 0 snapshots, 0 chunks, 0 running jobs, 0 persisted streams

    w3wp!webserver!1!11/7/2011-14:03:08:: i INFO: Reporting Web Server stopped

    The user abc\rsuser exist the reportserver database but it's complaining that the user does not exist.

    It works only after iisreset. And after sometime, again same issue.

    Please advice..thanks

  • You probably have, but have you check the permissions for the abc\rsuser?

    What's it being used for - running reporting services?

    _____________________________________________________________________________MCITP: Business Intelligence Developer (2005)

  • You probably have, but have you check the permissions for the abc\rsuser?

    What's it being used for - running reporting services?

    the user abc\rsuser is an AD user created in Report manager and granted with browse permissions.

    This abc\rsuser is used in web.config files application server to call the report server url with it's encrypted password as below:

    In web.config file of applications server:

    <add key="ReportServerURl" value="http://servername/ReportServer" />

    <add key="SSRSEncryption" value="True" />

    <add key="SSRSUser" value="asdfdefgreqstasr=" />

    <add key="SSRSPassword" value="sdhsdfhfcjfdkdjd==" />

    <add key="SSRSDomain" value="sdjsjdscjfncjfnfjh=" />

    When ever a user runs a report from the application, then from there the reportserver url will be called by the user abc\rsuser and generates report results. it works great but some times, when the user clicks the report, it hangs and at that time when I open reportserver or report manager then both the url's get hung. works again when I reset the iis.

    and in the reportserver log I noticed the below error after the iisreset:

    3wp!library!b!11/08/2011-10:32:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'j5wxhcqbwfb0axn054yrli45' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'j5wxhcqbwfb0axn054yrli45' cannot be found

    w3wp!session!6!11/08/2011-10:32:42:: i INFO: LoadSnapshot: Item with session: xsupm245ijz5l3ek0ffjm345, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!6!11/08/2011-10:32:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'xsupm245ijz5l3ek0ffjm345' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'xsupm245ijz5l3ek0ffjm345' cannot be found

    w3wp!session!6!11/08/2011-10:32:42:: i INFO: LoadSnapshot: Item with session: iiypv3vjn3noozec3qosaynp, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!6!11/08/2011-10:32:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'iiypv3vjn3noozec3qosaynp' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'iiypv3vjn3noozec3qosaynp' cannot be found

    w3wp!session!7!11/08/2011-10:32:42:: i INFO: LoadSnapshot: Item with session: tk4dzw45vvb1ypm2hus0ue55, reportPath: , userName: abc\rsuser not found in the database

    w3wp!library!7!11/08/2011-10:32:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'tk4dzw45vvb1ypm2hus0ue55' cannot be found, ;

    Info: Microsoft.ReportingServices.Diagnostics.Utilities.ExecutionNotFoundException: Execution 'tk4dzw45vvb1ypm2hus0ue55' cannot be found

    w3wp!library!7!11/8/2011-10:37:12:: i INFO: Cleaned 0 batch records, 0 policies, 0 sessions, 0 cache entries, 0 snapshots, 0 chunks, 0 running jobs, 0 persisted streams

  • report manager & reportserver urls are not responding and they are working once I reset the IIS for some time and then again they are not responding?

    Could you please advice

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