February 4, 2015 at 6:50 am
Wayne West (2/3/2015)
Sigerson (1/29/2015)http://en.wikipedia.org/wiki/Abraham_Wald
I loved this! Thanks for including it. Now, if I could only learn to code more like this.
What, your databases aren't regularly exposed to anti-aircraft fire?!
Wimp. 😉
I used to think my programming was bulletproof, but the users just found bigger bullets!
February 12, 2015 at 12:09 am
GoofyGuy (1/28/2015)
... there might be a legitimate complaint, but often we need to discard this one form as an outlier.Chances are it seemed legitimate to the person who wrote the complaint.
As an IT manager, I found I dismiss 'outlier complaints' - from my staff and from my customers - at my own risk. There is often wisdom to be had from such complaints.
I'd rather have the one complainer than a thousand yes-men.
Totally agree. The complainer might have been having a bad day and the recipient is just facing the brunt of their ire, however, it is too risky to not seriously consider feedback. It could also be considered a missed opportunity. What happens if it is something everyone thought (i.e. would agree with) and it was something that the presenter was considering anyway but never changed only because it was assumed that no one thought as the presenter did.
That said, having considered a singular feedback on a specific issue there is nothing wrong with selecting to put to one side as an "outlier" until it comes up again, if it ever does.
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!
February 12, 2015 at 12:13 am
Steve Jones - SSC Editor (1/29/2015)
GoofyGuy (1/28/2015)
... there might be a legitimate complaint, but often we need to discard this one form as an outlier.Chances are it seemed legitimate to the person who wrote the complaint.
As an IT manager, I found I dismiss 'outlier complaints' - from my staff and from my customers - at my own risk. There is often wisdom to be had from such complaints.
I'd rather have the one complainer than a thousand yes-men.
Often, not always.
The complainers do sometimes point out things that need to be handled, but in my experience across hundreds of talks, they usually don't. Often they complain about the agenda they didn't read, or the light in the room, which isn't helpful to me, and often can't be changed. Or the audio when they sat at the front (loud) or back (soft).
I read every comment, and judge them. Often they're discarded because they don't make sense.
Ah, if only I had read the whole forum before posting!!!
Steve, what you have just said is what I was meaning. Consider everything but one should feel free to discard what is judged to be noise.
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!
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