Microsoft Gold Certified Partner Companies - Horror Stories

  • GilaMonster (1/8/2012)


    Jeff Moden (1/8/2012)


    Do you have a convenient link for the "recent changes"?

    Err, no, sorry. I got the rant from my boss and colleague and ran across a few more complaints in various places. Probably best place is http://partner.microsoft.com

    I just read up on the "changes" coming up in October. Heh... apparently the "Gold" in "Gold Partnership" has more than one meaning.

    Thanks for the link, Gail.

    --Jeff Moden


    RBAR is pronounced "ree-bar" and is a "Modenism" for Row-By-Agonizing-Row.
    First step towards the paradigm shift of writing Set Based code:
    ________Stop thinking about what you want to do to a ROW... think, instead, of what you want to do to a COLUMN.

    Change is inevitable... Change for the better is not.


    Helpful Links:
    How to post code problems
    How to Post Performance Problems
    Create a Tally Function (fnTally)

  • they should have read the background of the company first before proceeding with the implementation.. customer feedback review is also a must.

    Anyway, I have a horror story too but its not related to MS though its from IBM, they have proposed a storage upgrade for us which combines all hard disk of all servers to one. At first it was good then disaster came. We called IBM for support then boom they sent a kid who looked like a college fresh grad while our company loose 500k per hour. it tooked them the whole day to fix the issue, and set reinforcements afterwards. What I want to emphasize here is that their customer service should act swiftly on the issue and not just send people who are not fitted to work on the case. considering that our company was the first to utilize that kind of service in our country.

    The scary part is our IT department that time was to blame and sure no salary increase for that year.. 😀

    ===============================================================

    "lets do amazing" our company motto..

  • 1) It isn't just gold partners that can't design/build a decent SQL Server application. Have you ever taken a gander at Sharepoint?? :w00t:

    2) Many 3rd party vendors have cross-platform applications and have to "dumb-down" their schemas and code for the lowest-common-denominator among the platforms they support (or make the code "maintainable" by using simplest constructs such as server-side cursors). Unfortunate, but real-life situation and there isn't much to be done about it. ERP and CRM vendors are big culprits here.

    3) I have been called in as a consultant numerous times to clean up the mess(es) left by past consultants or consulting teams, often certified ones. Passing a few tests (especially at the company level) does NOT mean a person or consulting team knows jack sh!t about SQL Server!

    Best,
    Kevin G. Boles
    SQL Server Consultant
    SQL MVP 2007-2012
    TheSQLGuru on googles mail service

  • Take a gander as ASPDotNet Store Front if you want a horror story for table layouts. All pretty much NVARCHAR(MAX) or NTEXT.

    Todd Fifield

  • tfifield (1/9/2012)


    Take a gander as ASPDotNet Store Front if you want a horror story for table layouts. All pretty much NVARCHAR(MAX) or NTEXT.

    Todd Fifield

    MS Dynamics/CRM 4 is pretty much the same.

    Jason...AKA CirqueDeSQLeil
    _______________________________________________
    I have given a name to my pain...MCM SQL Server, MVP
    SQL RNNR
    Posting Performance Based Questions - Gail Shaw[/url]
    Learn Extended Events

  • SQLRNNR (1/9/2012)


    MS Dynamics/CRM 4 is pretty much the same.

    Jason,

    I'll keep that in mind before taking any contracts dealing with it.

    Todd Fifield

  • jnuqui (1/8/2012)


    they should have read the background of the company first before proceeding with the implementation.. customer feedback review is also a must.

    Anyway, I have a horror story too but its not related to MS though its from IBM, they have proposed a storage upgrade for us which combines all hard disk of all servers to one. At first it was good then disaster came. We called IBM for support then boom they sent a kid who looked like a college fresh grad while our company loose 500k per hour. it tooked them the whole day to fix the issue, and set reinforcements afterwards...

    Well, thats IBM practice. If you deal with them long enough, you'll know they normally send junior staffs to fix issue, because they can follow manuals and procedures to resolve issues, and I'd bet he keep calling some senior technical staffs for questions\answer. You'll either see more senior specialist from IBM if your company has deep pockets or good relationship (means you've contributed sufficiently to their wallet or on an expensive contract). But nevertheless, I've also dealt with some good IBM specialists.

    Simon

    Simon Liew
    Microsoft Certified Master: SQL Server 2008

  • Back to the original topic - IMO to Microsoft Gold Certified Partners you can apply the same cavet that is mandatory in each financial prospectus: "Past performance is not a guarantee of future results."

  • Simon-413722 (1/9/2012)


    jnuqui (1/8/2012)


    they should have read the background of the company first before proceeding with the implementation.. customer feedback review is also a must.

    Anyway, I have a horror story too but its not related to MS though its from IBM, they have proposed a storage upgrade for us which combines all hard disk of all servers to one. At first it was good then disaster came. We called IBM for support then boom they sent a kid who looked like a college fresh grad while our company loose 500k per hour. it tooked them the whole day to fix the issue, and set reinforcements afterwards...

    Well, thats IBM practice. If you deal with them long enough, you'll know they normally send junior staffs to fix issue, because they can follow manuals and procedures to resolve issues, and I'd bet he keep calling some senior technical staffs for questions\answer. You'll either see more senior specialist from IBM if your company has deep pockets or good relationship (means you've contributed sufficiently to their wallet or on an expensive contract). But nevertheless, I've also dealt with some good IBM specialists.

    Simon

    ofcourse we did.. :))

    ===============================================================

    "lets do amazing" our company motto..

  • Before calling this a bad design you need to consider the functionality the software is providing. If the software allows the users to define the field names and format for all fields then this type of structure is pretty much needed. It certainly isn't ideal, but it may be the only reasonable alternative.

  • royce.bacon (1/10/2012)


    Before calling this a bad design you need to consider the functionality the software is providing. If the software allows the users to define the field names and format for all fields then this type of structure is pretty much needed. It certainly isn't ideal, but it may be the only reasonable alternative.

    The need for the end user to define columns (not fields) might just be the most obvious evidence of a bad design.... 😉

    Do you have an example where such a scenario is "the only reasonable alternative"?



    Lutz
    A pessimist is an optimist with experience.

    How to get fast answers to your question[/url]
    How to post performance related questions[/url]
    Links for Tally Table [/url] , Cross Tabs [/url] and Dynamic Cross Tabs [/url], Delimited Split Function[/url]

  • LutzM (1/10/2012)


    royce.bacon (1/10/2012)


    Before calling this a bad design you need to consider the functionality the software is providing. If the software allows the users to define the field names and format for all fields then this type of structure is pretty much needed. It certainly isn't ideal, but it may be the only reasonable alternative.

    The need for the end user to define columns (not fields) might just be the most obvious evidence of a bad design.... 😉

    Do you have an example where such a scenario is "the only reasonable alternative"?

    Sharepoint. Oh, wait....

    Gail Shaw
    Microsoft Certified Master: SQL Server, MVP, M.Sc (Comp Sci)
    SQL In The Wild: Discussions on DB performance with occasional diversions into recoverability

    We walk in the dark places no others will enter
    We stand on the bridge and no one may pass
  • The need for the end user to define columns (not fields) might just be the most obvious evidence of a bad design....

    Do you have an example where such a scenario is "the only reasonable alternative"?

    I know that a lot of software providers claim that because many users insist on custom columns, they create generic columns and then allow the users to specify their preferred data type for the column.

    If you have to provide software to dozens, perhaps hundreds (more?), customers, and each wants their own customizations, I can see how it would be very tempting to include some generic columns that each cust could designate as desired.

    SQL DBA,SQL Server MVP(07, 08, 09) "It's a dog-eat-dog world, and I'm wearing Milk-Bone underwear." "Norm", on "Cheers". Also from "Cheers", from "Carla": "You need to know 3 things about Tortelli men: Tortelli men draw women like flies; Tortelli men treat women like flies; Tortelli men's brains are in their flies".

  • ScottPletcher (1/10/2012)


    The need for the end user to define columns (not fields) might just be the most obvious evidence of a bad design....

    Do you have an example where such a scenario is "the only reasonable alternative"?

    I know that a lot of software providers claim that because many users insist on custom columns, they create generic columns and then allow the users to specify their preferred data type for the column.

    If you have to provide software to dozens, perhaps hundreds (more?), customers, and each wants their own customizations, I can see how it would be very tempting to include some generic columns that each cust could designate as desired.

    The latter is a common approach; e.g., Exchange Server.

  • *yawn* now we've all finished slagging off MS, their products and their Gold partners can we move onto something else. A lot of the people in this thread doubtless earn good money from MS products, don't bite the hand that feeds you huh!!! 😀

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    "Ya can't make an omelette without breaking just a few eggs" 😉

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