Error while applying SP3

• Suresh B.

  SSC-Insane

  Points: 22986

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  July 5, 2009 at 12:30 am

  #132478

  While appying SP3 on a 64 bit server, got error at the first step called "Setup Support Files"

  Unexpected Error Occured

  The following unexpected error occured:

  Unable to install Windows installer MSI file

  HotFix.log

  07/05/2009 00:57:45.720 Registry: Cannot read registry key value "Debug", error 2

  07/05/2009 00:58:00.408 MSP Error: 1935 An error occurred during the installation of assembly 'Microsoft.SqlServer.CustomControls,Version="9.0.242.0",processorArchitecture="MSIL",Culture="neutral",PublicKeyToken="89845dcd8080cc91",FileVersion="9.0.4035.0"'. Please refer to Help and Support for more information. HRESULT: 0x80131018.

  07/05/2009 00:58:03.923 Registry: Opened registry key "Software\Policies\Microsoft\Windows\Installer"

  07/05/2009 00:58:03.939 Registry: Cannot read registry key value "Debug", error 0

  07/05/2009 00:58:04.064 Copy Engine: Error, unable to install MSI file: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x64\1033\SqlSupport.msi

  07/05/2009 00:58:04.064 The following exception occurred: Unable to install Windows Installer MSI file Date: 07/05/2009 00:58:04.064 File: \depot\sqlvault\stable\setupmainl1\setup\sqlse\sqlsedll\copyengine.cpp Line: 1429

  Any help in fixing this error will be highly appreciated.

• george sibbald

  SSC Guru

  Points: 104210

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  July 5, 2009 at 3:57 pm

  #1020130

  check out these two posts:

  http://www.sqlservercentral.com/Forums/Topic622641-146-7.aspx

  http://www.eggheadcafe.com/software/aspnet/29328807/cannot-install-sql-server.aspx

  you may have to use the Windows Installer Cleanup utility to tidy things up and then reinstall.

  make sure you back everything up.

  ---------------------------------------------------------------------

• kennetu

  SSC Veteran

  Points: 223

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  December 9, 2010 at 5:55 am

  #1260508

  1.Click on Start

  2.Click on Run

  3.Type regedit

  4.Go to this path: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer

  5.Right click DisableBrowse

  6.Click modify

  7.Change the value from 1 to 0

  8.Run the setup again as an administrator

  9.It works fine.

  -- Just keep trying until you until you get there, else you won't be happy.