August 7, 2017 at 10:11 am
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Been prepping for this for almost a year. The right to be forgotten is a real pain, as we have a lot of customer documents (working in insurance), but after 5 years we don't really have any need for them any more (apart from liablity where you need to keep some information for at least 30 years!). Finding the documents the customer might be mentioned in though... Sometimes it's really not easy (especially if they may be an interested party, rather than the Policy Holder or an Insured).
It also introduces easier access to finding out what information a company holds on you. Currently I believe it costs about £30.00, which needs to be paid by cheque or postal order and (I think) the company has a few months to get back to you. It's going to be free and I'm pretty sure it's changing to either 4-6 weeks. For some companies, that's not going to be easy. You can part supply the data, and then supply more later, letting them know that the rest is going to "take some time", but there's no guidance (yet) on what is a reasonable timeframe.
I'll be interested to see if we do get more request from customers once it becomes free. I think we've had 1 in the last 3 years. Having to do a cheque or Postal Order is a bit of a deterrence in all honesty. I probably haven't had a cheque book in about 12 years and my bank doesn't write them for me any more either. So, for me, it would have to be a trip to the Post Office (blargh).
Thom~
Excuse my typos and sometimes awful grammar. My fingers work faster than my brain does.
Larnu.uk
August 7, 2017 at 10:40 am
Brandie Tarvin - Friday, August 4, 2017 12:06 PMOOOOOOHHHHH, this is so brilliant. To keep our NAS share from growing, someone made the decision to make it Read Only. <bah dum-dum>Then they created a new NAS share to replace the old one. Only no one ever thought to tell us this. In the meantime, the tech assigned the ticket was insisting the share was Read / Write and even showed me a screen shot of one security group having Full Control permissions to prove it. Because a permissions screenshot absolutely proves whether or not the share is writeable.
<headdesk>
Well, at least I have the new share name now and can access it with our backup jobs. The way it was going, I thought we'd have to wait until next week to get this resolved.
Sounds as good as setting the sticky bit (Solaris system) on the database directory (isam files) because the development manager didn't realize he was on production and deleted one of the ISAM files. Broke several interactive and batch processing that relied on creating temporary files in the directory.
August 8, 2017 at 5:44 am
GAH...
Nothing like clicking on the email link to pull up the next reply on this thread (or any other thread), hitting ESC (to get out of the email) and finding out I canceled my navigation to the webpage instead of closing the email. Because FOCUS.
<headdesk>
Time for second breakfast, I think. Hobbit-style.
August 8, 2017 at 8:48 am
Don't you just love it, when you hand a process over to someone else, so that you can spend more time getting the "important" things done? Just you just love it more, when they're on holiday and you have to cover that work, and then you find out that they've been making mistakes every single month... And instead of correcting the mistakes, or asking for help, they've been added to the "corrections" to cover up their mistakes instead of fixing it; so you have to spend the last 3 days fixing not just this month's, but back dating the entire year's errors.
Just saying... :angry:
Thom~
Excuse my typos and sometimes awful grammar. My fingers work faster than my brain does.
Larnu.uk
August 8, 2017 at 9:08 am
Thom A - Tuesday, August 8, 2017 8:48 AMDon't you just love it, when you hand a process over to someone else, so that you can spend more time getting the "important" things done? Just you just love it more, when they're on holiday and you have to cover that work, and then you find out that they've been making mistakes every single month... And instead of correcting the mistakes, or asking for help, they've been added to the "corrections" to cover up their mistakes instead of fixing it; so you have to spend the last 3 days fixing not just this month's, but back dating the entire year's errors.Just saying... :angry:
YIKES!
I don't suppose this is a thing you can document to show them (and their boss) where they need to improve on the process?
August 8, 2017 at 9:25 am
Brandie Tarvin - Tuesday, August 8, 2017 9:08 AMYIKES!
I don't suppose this is a thing you can document to show them (and their boss) where they need to improve on the process?
Some of it is documented, some of it is because the data is the way it is in the system, which produces "odd" results where totals don't match the sum of the values. In these cases, the problem is normally that someone missed a value out on the user interface, or loaded something one month and completed it in another.
When training, the biggest point I made was that the Totals are always correct. If the SUM doesn't add it's because someone did something wrong. Unfortunately, it seems that they've done the opposite in some areas, and corrected the total to meet the SUM, but in others just removed offending rows. That means that the historcc totals were all wrong to start with, but offending rows need to be amended. This, normally means that a user needs to be told of their mistakes so that can fix it (and learn from their mistake).
I''m gong to go over with them when they're back next week, and discuss where they went wrong. I also found out that the person they submit the files to noticed these problems months ago, but kept quiet on it and just kept sending them back to him till they "looked" right. So, I have at least gone back and asked them why they didn't escalate to problem to myself in the first place.
Hopefully, in the long run, it'll build a better working relationship. Just frustrating that I've lost a few days tracing everything back. >_<
Thom~
Excuse my typos and sometimes awful grammar. My fingers work faster than my brain does.
Larnu.uk
August 8, 2017 at 10:48 am
Thom, it sounds like you're describing some of the processes we have where I work. There's never any time to fix it so it works the first time through. Rather, that time is better spent fixing all the mistakes in the output so it can go to the next step. Programming time is spent on all the one-off situations that only rarely occur. There's one process we have that has more one-offs than standards. We joke that "everything's a one-off" in that particular system, but there are those who aren't on IT side of the world that just don't get why it's such a bad thing until they try to add another one somewhere in the middle and it trumps something else.
Still, there's never any time to fix it for real. In the end, the bureaucracy always wins.
August 8, 2017 at 11:26 am
Ed Wagner - Tuesday, August 8, 2017 10:48 AMThom, it sounds like you're describing some of the processes we have where I work. There's never any time to fix it so it works the first time through. Rather, that time is better spent fixing all the mistakes in the output so it can go to the next step. Programming time is spent on all the one-off situations that only rarely occur. There's one process we have that has more one-offs than standards. We joke that "everything's a one-off" in that particular system, but there are those who aren't on IT side of the world that just don't get why it's such a bad thing until they try to add another one somewhere in the middle and it trumps something else.Still, there's never any time to fix it for real. In the end, the bureaucracy always wins.
It took us years to get past that. I'm so grateful we finally did.
There are still people who try to buck the system, but now we've got such unanimous support for doing things The Right Way The First Time that it's easier to drown out those people.
August 8, 2017 at 1:42 pm
I thought my dev and test instances on the same machine sharing 4 GB RAM was bad, then I found out the production server has only 6 GB of memory.
August 8, 2017 at 2:13 pm
Tom_Hogan - Tuesday, August 8, 2017 1:42 PMI thought my dev and test instances on the same machine sharing 4 GB RAM was bad, then I found out the production server has only 6 GB of memory.
Still more than my personal laptop 😀
August 9, 2017 at 2:21 am
Tom_Hogan - Tuesday, August 8, 2017 1:42 PMI thought my dev and test instances on the same machine sharing 4 GB RAM was bad, then I found out the production server has only 6 GB of memory.
I remember one place I worked where my work-provided laptop had more processing power than any of the servers - including the database server...
Thomas Rushton
blog: https://thelonedba.wordpress.com
August 9, 2017 at 2:31 am
ThomasRushton - Wednesday, August 9, 2017 2:21 AMTom_Hogan - Tuesday, August 8, 2017 1:42 PMI thought my dev and test instances on the same machine sharing 4 GB RAM was bad, then I found out the production server has only 6 GB of memory.I remember one place I worked where my work-provided laptop had more processing power than any of the servers - including the database server...
Were these servers also running on steam and the size of a small house? 😛
Thom~
Excuse my typos and sometimes awful grammar. My fingers work faster than my brain does.
Larnu.uk
August 9, 2017 at 4:11 am
Thom A - Wednesday, August 9, 2017 2:31 AMThomasRushton - Wednesday, August 9, 2017 2:21 AMTom_Hogan - Tuesday, August 8, 2017 1:42 PMI thought my dev and test instances on the same machine sharing 4 GB RAM was bad, then I found out the production server has only 6 GB of memory.I remember one place I worked where my work-provided laptop had more processing power than any of the servers - including the database server...
Were these servers also running on steam and the size of a small house? 😛
Steam? Not as such. At least, not normally... The "server room" was just an area under a countertop. Also under this countertop ran the pipe that fed the coffee machine...
...and not even that was the biggest problem with that area. That (a) it was open to all, and (b) next to a hole in the floor that led down a spiral staircase to the basement, in combination with the above, all seemed to pale when confronted with the very real trails of mouse droppings that we would regularly find there...
Thomas Rushton
blog: https://thelonedba.wordpress.com
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