December 6, 2010 at 8:32 am
Luke L (12/6/2010)
I stay away from GoDaddy because of their commercials. To me, they scream "We don't actually know what we're doing and we're hoping you don't either."
.....
Based on my limited experience, that quote rings very true.
I'm not sure I'd judge the quality, or lack thereof, by the commercials. GoDaddy is a big company, and I know 3 people working there, all of which are very talented SQL people.
They have CS issues, as many large companies do, because they have expanded and looked to hire more people, and often picked lesser skilled people to "get the job done", not necessarily get the job done well.
I have had mail issues in the past with them, but to be honest, I've had mail issues with almost every company. Mail is hard, and it's one reason I don't run my own server.
As someone that has dealt with sending lots of mail, it sucks. It's hard, and all the SPAM means it's an issue. For someone like GoDaddy, who will host lots of domains on one IP (for sending mail), it's a nightmare. One jack*ss spams people and a whole block of domains can't send mail. I can see those tech support guys pulling their hair our regularly trying to deal with this.
December 6, 2010 at 8:43 am
I have my domains registered with MyDomains, but all my hosting is with a different company.
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December 6, 2010 at 8:46 am
Steve Jones - SSC Editor (12/6/2010)
Luke L (12/6/2010)
I stay away from GoDaddy because of their commercials. To me, they scream "We don't actually know what we're doing and we're hoping you don't either."
.....
Based on my limited experience, that quote rings very true.
I'm not sure I'd judge the quality, or lack thereof, by the commercials. GoDaddy is a big company, and I know 3 people working there, all of which are very talented SQL people.
They have CS issues, as many large companies do, because they have expanded and looked to hire more people, and often picked lesser skilled people to "get the job done", not necessarily get the job done well.
I have had mail issues in the past with them, but to be honest, I've had mail issues with almost every company. Mail is hard, and it's one reason I don't run my own server.
As someone that has dealt with sending lots of mail, it sucks. It's hard, and all the SPAM means it's an issue. For someone like GoDaddy, who will host lots of domains on one IP (for sending mail), it's a nightmare. One jack*ss spams people and a whole block of domains can't send mail. I can see those tech support guys pulling their hair our regularly trying to deal with this.
Maybe so, but they bring it on themselves. They shoot for the lowest common denominator and get it. Other people are lured in by the low price, but then have to contend with the rest of the package.
I don't think they'd have made it this long if they didn't have a few talented people in the company somewhere, but they do strike me as the kind of company that worries about getting people in and doesn't really care about retaining them. Companies like that tend to rely on the pain of switching to keep customers with a minimum of support. Kind of like Verizon.
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When you encounter a problem, if the solution isn't readily evident go back to the start and check your assumptions.
--------------------------------------
It’s unpleasantly like being drunk.
What’s so unpleasant about being drunk?
You ask a glass of water. -- Douglas Adams
December 6, 2010 at 8:58 am
Steve Jones - SSC Editor (12/6/2010)
Luke L (12/6/2010)
I stay away from GoDaddy because of their commercials. To me, they scream "We don't actually know what we're doing and we're hoping you don't either."
.....
Based on my limited experience, that quote rings very true.
I'm not sure I'd judge the quality, or lack thereof, by the commercials. GoDaddy is a big company, and I know 3 people working there, all of which are very talented SQL people.
They have CS issues, as many large companies do, because they have expanded and looked to hire more people, and often picked lesser skilled people to "get the job done", not necessarily get the job done well.
I have had mail issues in the past with them, but to be honest, I've had mail issues with almost every company. Mail is hard, and it's one reason I don't run my own server.
As someone that has dealt with sending lots of mail, it sucks. It's hard, and all the SPAM means it's an issue. For someone like GoDaddy, who will host lots of domains on one IP (for sending mail), it's a nightmare. One jack*ss spams people and a whole block of domains can't send mail. I can see those tech support guys pulling their hair our regularly trying to deal with this.
Steve, I get that mail is hard, I've done it, it sucks. The largest issues we had was a) finding someone to talk to who could actually do something about the problem. b) the only thing that answered their SPAM@ and ABUSE@ email addresses were automated responses. c) When we did find the right person, they couldn't do anything for us
because we weren't their client even when we got our ISP involved to try and sort it out. d) they refused to understand that you could subnet addresses into smaller subnets than a class C.
When I was a mail admin I dealt with BHL lists regularly both as a consumer or when one of our domains mistakenly got put on one. It's one of the main reasons why we never used just one for our spam filters and why we never managed them ourselves. We knew we could pay for a service(s) that had the resources to do it right. I dealt with numerous ISPs of various sizes. I never had the issues dealing with anyone else that I did with GoDaddy. Perhaps it was just the 2 dozen or so people I spoke to from that particular division, I'm hoping that the rest of the company is good people. I truly hope that they've gotten better, but when I hear people with issues getting URLs to resolve correctly it makes me think they still are having issues. The whole experience left me with a really bad taste in my mouth.
December 6, 2010 at 9:09 am
I'm not saying that GoDaddy is right or wrong, just that mail is hard. And shared mail is harder and extremely frustrating.
They are a large company, and they run into the same issues that many of us have with large companies. I've definitely considered moving my mail from them, but I'm not sure who does a better job. I've had issues with Googlemail as well. It's actually impossible to get a real person at google.
December 6, 2010 at 9:12 am
Steve Jones - SSC Editor (12/6/2010)
... It's actually impossible to get a real person at google.
Ah ha! I knew it! Google is run by Space Aliens!
-- Kit
December 6, 2010 at 9:15 am
Kit G (12/6/2010)
Steve Jones - SSC Editor (12/6/2010)
... It's actually impossible to get a real person at google.Ah ha! I knew it! Google is run by Space Aliens!
They could be. Or maybe they've outsourced? They go out of their way to force you to post questions or read FAQs without allowing you a way to contact someone with issues.
December 6, 2010 at 9:16 am
Steve Jones - SSC Editor (12/6/2010)
Kit G (12/6/2010)
Steve Jones - SSC Editor (12/6/2010)
... It's actually impossible to get a real person at google.Ah ha! I knew it! Google is run by Space Aliens!
They could be. Or maybe they've outsourced? They go out of their way to force you to post questions or read FAQs without allowing you a way to contact someone with issues.
I've noticed that.
For best practices on asking questions, please read the following article: Forum Etiquette: How to post data/code on a forum to get the best help[/url]
December 6, 2010 at 9:18 am
Kit G (12/6/2010)
Steve Jones - SSC Editor (12/6/2010)
... It's actually impossible to get a real person at google.Ah ha! I knew it! Google is run by Space Aliens!
"Hi, I'm having trouble with my mail, can I speak with John Bigbootie?"
"I'm sorry, he's not available. This is John Smallberries, can I help you monkeyboy?"
--------------------------------------
When you encounter a problem, if the solution isn't readily evident go back to the start and check your assumptions.
--------------------------------------
It’s unpleasantly like being drunk.
What’s so unpleasant about being drunk?
You ask a glass of water. -- Douglas Adams
December 6, 2010 at 9:23 am
Steve Jones - SSC Editor (12/6/2010)
.... It's actually impossible to get a real person at google.
Real people are overrated. I've had plenty of tech support people fail the Turing test plenty of times.
Me: "Yes, I've already rebooted, and it didn't work."
Supposedly "Real" Person in Support: "Please try it again and tell me what happens."
Me: "Okay, I rebooted and it's still got the same problem."
SRP (Supposedly Real Person): "Reboot one more time, please, let's see if maybe that fixes it."
I actually had an SRP suggest that I needed to change a Windows setting to handle a problem in POST. Never even got to boot, but he had me try "rebooting" three times before he would allow me to move up to a more senior support person. Took three "upgrades" through various SRPs before I got a "support" person who even knew what "POST" means and why it's different than "boot". This was at the company that manufactured the motherboard I was debugging. Final solution was return it for a refund and get something by a different company.
That kind of conversation lead me to coin the term "SRP" and ask support people if they know how to pass a Turing test... amuses me even if it doesn't actually help with anything useful.
- Gus "GSquared", RSVP, OODA, MAP, NMVP, FAQ, SAT, SQL, DNA, RNA, UOI, IOU, AM, PM, AD, BC, BCE, USA, UN, CF, ROFL, LOL, ETC
Property of The Thread
"Nobody knows the age of the human race, but everyone agrees it's old enough to know better." - Anon
December 6, 2010 at 9:27 am
Stefan Krzywicki (12/6/2010)
Kit G (12/6/2010)
Steve Jones - SSC Editor (12/6/2010)
... It's actually impossible to get a real person at google.Ah ha! I knew it! Google is run by Space Aliens!
"Hi, I'm having trouble with my mail, can I speak with John Bigbootie?"
"I'm sorry, he's not available. This is John Smallberries, can I help you monkeyboy?"
CS Rep: Hi my name is Peggy. How can I help you? 😀
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December 6, 2010 at 9:38 am
GSquared (12/6/2010)
Steve Jones - SSC Editor (12/6/2010)
.... It's actually impossible to get a real person at google.Real people are overrated. I've had plenty of tech support people fail the Turing test plenty of times.
Me: "Yes, I've already rebooted, and it didn't work."
Supposedly "Real" Person in Support: "Please try it again and tell me what happens."
Me: "Okay, I rebooted and it's still got the same problem."
SRP (Supposedly Real Person): "Reboot one more time, please, let's see if maybe that fixes it."
I actually had an SRP suggest that I needed to change a Windows setting to handle a problem in POST. Never even got to boot, but he had me try "rebooting" three times before he would allow me to move up to a more senior support person. Took three "upgrades" through various SRPs before I got a "support" person who even knew what "POST" means and why it's different than "boot". This was at the company that manufactured the motherboard I was debugging. Final solution was return it for a refund and get something by a different company.
That kind of conversation lead me to coin the term "SRP" and ask support people if they know how to pass a Turing test... amuses me even if it doesn't actually help with anything useful.
Looks like Oracle support...
Are you sure Google is not run by Oracle? 😛
-- Gianluca Sartori
December 6, 2010 at 9:41 am
Looks like my former ISP's support. I recall them pondering most perplexed over an IPConfig that showed no network connection when I called them to report that I had no network connection.
They used to always insist I reboot computer and modem. Rebooting modem often did help, I always tried several times before calling. Rebooting computer never helped, and it was my Server 2003 domain controller, not a machine that I want to just reboot for no reason. When they asked me to reboot I used to say 'sure' then put the phone on my desk for 3 minutes before speaking to them again.
The current ISP appears to still have technical people in technical support. Will see how long that lasts
Gail Shaw
Microsoft Certified Master: SQL Server, MVP, M.Sc (Comp Sci)
SQL In The Wild: Discussions on DB performance with occasional diversions into recoverability
December 6, 2010 at 9:47 am
I won't forget the day a Linksys CS rep hung up on me after I told him he didn't have a clue about what he was doing and I asked 3 times to speak to his supervisor.
The guy who answered my 2nd call was very helpful and I quickly got my answer.
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December 6, 2010 at 12:03 pm
I did a stint at GoDaddy. While I'm not excited by the leadership there (and that's all I'll say publically), most of the tech side of the house actually try their best. They are under incredible daily pressure when they know what they're doing, and leave the 'lackeys' up front to try to deflect most of it because they have very little time.
As to the gain and not care about retention, they do that with employees, too.
Never stop learning, even if it hurts. Ego bruises are practically mandatory as you learn unless you've never risked enough to make a mistake.
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