Advanced Incident Response

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Advanced Incident Response

Steve Jones - SSC Editor

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Points: 736212
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April 6, 2022 at 12:00 am

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May 23, 2022 at 12:13 pm

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skeleton567 SSCertifiable Points: 5868 More actions · Answer 1

Wow, Steve, your comments took me back. In 1974 I started up a 'data processing' operation for a family-owned company. From day one we operated 24 hours a day, Sunday 9pm until Friday Midnight, and then I handled things for sales staff meetings on Saturday mornings. Although I was the 'manager', I was also on-call all week since I was the only technical non-union person there.

'Incident response' consisted of me getting out of bed, or interrupting a family dinner, or some such thing to handle problems on the fly while union-wage non-technical folks sat and waited and drew overtime. There was no internet or online ability, so I drove about 13 miles in to work while the IT staff, warehouses staff and drivers sat and waited

There was no 'change request', 'incident documentation', quality control, peer review or code review, just get the dang thing going.

Rick
Disaster Recovery = Backup ( Backup ( Your Backup ) )

Steve Jones - SSC Editor SSC Guru Points: 736212 More actions · Answer 2

skeleton567 wrote:

Wow, Steve, your comments took me back. ....
'Incident response' consisted of me getting out of bed, or interrupting a family dinner, or some such thing to handle problems on the fly while union-wage non-technical folks sat and waited and drew overtime. There was no internet or online ability, so I drove about 13 miles in to work while the IT staff, warehouses staff and drivers sat and waited

Pagers, pay phones, and long drives. No laptops even. I semi-fondly remember those days. Some challenging times, some fun ones, and quite a few not so fun ones.

skeleton567 SSCertifiable Points: 5868 More actions · Answer 3

And that was also the position where I learned to stand up for myself. My boss was very good at yelling at folks in front of the whole office. So I learned to yell back, and then we would go to the coffee room and have a cup together. It worked that way for eleven years.

Rick
Disaster Recovery = Backup ( Backup ( Your Backup ) )