This was a provocative title: 6 ITOps Skills That Will Never Be Automated. In a time when AI use is growing quickly and many people fear for their jobs, it's nice to see someone writing about areas that AI will struggle to handle.
Ironically, lots of these articles are written by writers without much technical expertise and who are more likely than others to struggle in the age of AI. If a computer can mimic styles, less writers will be employed. That might be fitting with so many journalists hyping technologies without really understanding them, doing so in a way that creates stress among actual IT professionals.
The article lists 6 jobs: policy config, incident response, complex scaling, app feedback, ITOps tool deployments, and end-user support. Of these, I'm not sure that app feedback and end-user support are good-paying jobs that many people want, but I know there certainly are people working in these areas who depend on those jobs.
The others are often jobs that few people do. I do think that these are complex jobs where a computer can't really take in enough information to do a great job here, but I do think that one smart worker could learn to guide an AI that does a lot of the busy work. Someone could specify a policy from an AI and then ask the AI to tweak it as holes or gaps are identified. I think over time a lot of quick incident response items could be handled by an AI, albeit with a human guiding it. Again, that reduces the need for humans in these roles.
To me, that's where the AI revolution becomes scary. AI is a lever to get a lot done. Fewer humans can be used to accomplish tasks with the aid of AIs, which reduces a lot of the labor needed. After all, we know that in any area, there are lots of beginners and advanced beginners doing work. If we can use an AI assistant to help one or two humans, we might remove the need for a dozen others.
Maybe that's what a future 10x engineer looks like. Someone that's way more productive than many others because they've leveraged the computer (in the form of an AI) to get a tremendous amount of work done.
I do think there are likely jobs that AIs can't easily do, but I also think that a lot of the work in these areas might get copy/pasted between organizations. Policies, scaling choices, and more are things that one human might learn from others and mimic those efforts. With better judgment than an AI, but not as much as if a true expert were coming up with the best solution for a particular situation.
Unfortunately, most of us don't come up with optimal solutions, and our organizations run fine with sub-optimal code/policies/decisions/whatever. Will companies get by with very few highly paid people or a few more low ones and accept mediocre software?
That already happens far too often already. I suspect like most trends, we'll see quite a few organizations move in this direction. However, I think the human ingenuity will win out and as a few companies realize that the creativity of humans can better target their goals than an AI that merely summarizes other work, the pendulum will swing back.
Unfortunately, a lot of people will get caught in bad situations as this happens. Work on your skills, technical and soft, and be sure that you are in the best position you can be in as the world embraces and evolves with AI technology.
