My Surface Book (gen 1) recently did updates and then a day or so later the keyboard and trackpad mysteriously stopped working. Then I heard of 3 other people who experienced the same issue within 24 hours.

I could use the Surface Book in tablet mode – but I tired of that pretty quickly.

The weird things was I could hit the Fn key and it would light up – but could not use the keyboard at all.

Some of the people affected by this issue did system restores which worked. I tried many system restores – which gave me my keyboard and trackpad back BUT the Surface Book repeatedly bluescreened….

Yuck.

Surface Support was contacted – I’d like to say they were helpful. But I wouldn’t be writing this blog post if they completely solved my issue. They sent me here:

https://www.microsoft.com/en-au/software-download/windows10

Which did nothing.

Awesome.

BTW if people in support think it’s acceptable to leave a person waiting 60 hours before re-contacting them — maybe support isn’t the job for you.

(I used to be Second Level Support Manager so I know how vital it is to update/engage with people who are experiencing issues with software….)

I stumbled across the fact that windows update KB4074588 was installed when I had the updates install – so I removed it. As my next move was a factory reset — so I had nothing to lose.

Restarted and boom I have a keyboard and trackpad and 3 minutes later wrote this to hopefully help others.

I emailed Surface Support to let them know too.

Yip.