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Service level agreements (SLA) for DBA

  • October 15, 2004 at 12:31 pm

    #86765

    I need to come up SLA for sql server databases.  Can someone tell me what needs to be included and the format.  I have some idea about:

    backup and recovery

    User access

    Purge and archive

    Will greatly appreciate your help.

    Thank you

     

  • October 18, 2004 at 7:21 am

    #527022

    b&r - your SLA will depend on the tape SLA to get data from tape. I'd set this at some xx minutes per GB. Test in your environment.

    User Access - ? not sure what you mean

    Purge and Archive - Is this time to perform purges?

    Usually we have response times for on call / critical issues set to 15 minutes. Resolutions have been SLA's anywhere from 2 hours (depending on issue) to 6 hours.

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