Recently I traveled to visit a customer who has an in-the-office culture. They have multiple large buildings outside a major US city and almost all their employees (7000+) live nearby and are expected to be in the office the whole week. More senior people can opt for 4 10-hour shifts rather than 5 8-hour shifts, but with few exceptions, they have people in the office.

I hadn't seen that in a long time. Almost every customer is mostly remote or some level of hybrid (usually 2-3 days a week in the office). What's more, they have an open culture, with rows of desks for teams and spaces between the rows for managers and directors. No cubes!

Everyone below a senior VP/C-level is at a desk. There are conference rooms and smaller quiet pods, but mostly everyone works in wide open spaces. From developers to sales to finance to human resources. It's both chaotic and loud, but also refreshing. I also loved seeing so many people wearing company logos on t-shirts, jackets, hats, and more.

The environment reminds me of my time at JD Edwards. We had cubicles, but mostly open ones with half walls to the side and one full wall at the back where two cubes met. However, it was a very strong culture of comradery and closeness that I hadn't seen at any large company before or since: until now. Teams might be close in some places I've worked, but the entire company at JD Edwards felt like a family of people who were working together. We didn't always get along and argued, but we were all united. It was a great feeling.

I miss that. Redgate is a great company, and I enjoy my co-workers, but I miss going to an office and seeing everyone inside it. Most people come to the office once or twice a week, but I miss my visits when most everyone was there every day. I've worked remotely for over twenty years, but I do still miss the office some days. Certainly my visits to the various Redgate offices, while good, have me wishing I saw more people there every day. I'm heading there tomorrow, and I hope I see lots of people.

I don't know that mandating everyone in the office is a better choice, but I do know there are good things about gathering groups of people together. Strong leadership, empathy, a clear vision, and a balanced workload are important for any organization, but especially important if you want everyone in the office these days. This customer did a great job with it, and I think they would still have a strong culture with remote work, but their choice works, and I'm a little jealous.