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SSRS Report Printing Issue

  • January 5, 2011 at 10:27 am

    #388558

    Hi,

    We have a Printing issue in one of our report. The report prints fine in all our printers but couple of external customers having the printing issue. They are saying it prints black boxes instead letters. We are unable to reproduce the issue in our printers. They are using Xerox,Hp printers. In the report we are using "Arial","Normal",6.5 in the detail. The same users are able to print the other reports just this one report they are unable to print it properly. They are able to export it to PDF and printing from PDF works fine. When they are print directly from the report it is not printing. any suggestion or ideas like how to figure out the issue. it is kind of urgent. I really appericate your help.

    Thanks

    Ramesh Babu.

  • January 9, 2011 at 4:59 pm

    #1271223

    Could someone reply to my message.

  • January 10, 2011 at 1:24 am

    #1271267

    Have your external users got the correct dll/rdl files installed?

    see [/url]

    Users need to be able to download and install active x controls and if they can't they get problems. Yours may be out of date or wrong version!

  • January 10, 2011 at 1:41 am

    #1271272

    They are able to export it to PDF and printing from PDF works fine. When they are print directly from the report it is not printing. any suggestion or ideas like how to figure out the issue. it is kind of urgent. I really appericate your help.

    Are they perhaps running an older/outdated version of software? are they printing the rdl from Crystal or VB BI?

    PDF is mostly universal so it will work.

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    This thing is addressing problems that dont exist. Its solution-ism at its worst. We are dumbing down machines that are inherently superior. - Gilfoyle

  • January 10, 2011 at 6:35 am

    #1271352

    we are using Citrix Server. All the users accessing the application via Citrix Server so they are accessing from my our server.

    I checked all the versions and everything looks good on the server. The user are able to access the other reports fine. Just one or two reports causing it.

    thanks

    Ramesh Babu

  • January 11, 2011 at 12:16 am

    #1271729

    Hi,

    check whether sql server sp3 is installed, bcos our issue got resolved with it.

    Regards
    Durai Nagarajan

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