HELP PLS :( What does "Error: 644, Severity: 21, State: 3" means and how can I fix it?

  • Hi To All SQL DB Admin,

    I am a newbie in SQL and I hope the community can help me with my problem... I need your kind assistance.

    We are maintaining 2 production database. We always encounter hanging of the system whenver we are accessing this one database. This happened since last Friday, February 13 until now. When this happened, we cannot anymore access the DB through Enterprise Manager and we are left with no choice but to restart the system. After restart the system and DB is already ok. The last time we encountered it is just yesterday and when we access the tables in DB, it displays a message that it is in a suspect mode and when we restart it, then its ok. Also, when we run scheduled shrink and backup of this DB, it always failed since that date. Below is the usual error we encounter:

    Event Type:Error

    Event Source:MSSQLSERVER

    Event Category:(2)

    Event ID:17052

    Date:02/18/2009

    Time:6:43:30 PM

    User:N/A

    Computer:RETAILIGENCE

    Description:

    Error: 0, Severity: 19, State: 0

    SqlDumpExceptionHandler: Process 52 generated fatal exception c0000005 EXCEPTION_ACCESS_VIOLATION. SQL Server is terminating this process.

    Data:

    0000: 00 00 00 00 13 00 00 00 ........

    0008: 0d 00 00 00 52 00 45 00 ....R.E.

    0010: 54 00 41 00 49 00 4c 00 T.A.I.L.

    0018: 49 00 47 00 45 00 4e 00 I.G.E.N.

    0020: 43 00 45 00 00 00 0d 00 C.E.....

    0028: 00 00 52 00 65 00 74 00 ..R.e.t.

    0030: 61 00 69 00 6c 00 69 00 a.i.l.i.

    0038: 67 00 65 00 6e 00 63 00 g.e.n.c.

    0040: 65 00 00 00 e...

    ===================================================

    Event Type:Error

    Event Source:MSSQLSERVER

    Event Category:(2)

    Event ID:17052

    Date:02/18/2009

    Time:6:43:38 PM

    User:N/A

    Computer:RETAILIGENCE

    Description:

    Error: 3314, Severity: 21, State: 4

    Error while undoing logged operation in database 'Retailigence'. Error at log record ID (1090042:35957:77).

    Data:

    0000: f2 0c 00 00 15 00 00 00 ò.......

    0008: 0d 00 00 00 52 00 45 00 ....R.E.

    0010: 54 00 41 00 49 00 4c 00 T.A.I.L.

    0018: 49 00 47 00 45 00 4e 00 I.G.E.N.

    0020: 43 00 45 00 00 00 0d 00 C.E.....

    0028: 00 00 52 00 65 00 74 00 ..R.e.t.

    0030: 61 00 69 00 6c 00 69 00 a.i.l.i.

    0038: 67 00 65 00 6e 00 63 00 g.e.n.c.

    0040: 65 00 00 00 e...

    ====================================================

    Event Type:Error

    Event Source:MSSQLSERVER

    Event Category:(2)

    Event ID:17052

    Date:02/18/2009

    Time:6:43:38 PM

    User:N/A

    Computer:RETAILIGENCE

    Description:

    Error: 9001, Severity: 21, State: 1

    The log for database 'Retailigence' is not available.

    Data:

    0000: 29 23 00 00 15 00 00 00 )#......

    0008: 0d 00 00 00 52 00 45 00 ....R.E.

    0010: 54 00 41 00 49 00 4c 00 T.A.I.L.

    0018: 49 00 47 00 45 00 4e 00 I.G.E.N.

    0020: 43 00 45 00 00 00 0d 00 C.E.....

    0028: 00 00 52 00 65 00 74 00 ..R.e.t.

    0030: 61 00 69 00 6c 00 69 00 a.i.l.i.

    0038: 67 00 65 00 6e 00 63 00 g.e.n.c.

    0040: 65 00 00 00 e...

    ==================================================

    Event Type:Error

    Event Source:MSSQLSERVER

    Event Category:(2)

    Event ID:17052

    Date:02/18/2009

    Time:6:43:38 PM

    User:N/A

    Computer:RETAILIGENCE

    Description:

    Error: 3314, Severity: 21, State: 4

    Error while undoing logged operation in database 'Retailigence'. Error at log record ID (1090042:35957:77).

    Data:

    0000: f2 0c 00 00 15 00 00 00 ò.......

    0008: 0d 00 00 00 52 00 45 00 ....R.E.

    0010: 54 00 41 00 49 00 4c 00 T.A.I.L.

    0018: 49 00 47 00 45 00 4e 00 I.G.E.N.

    0020: 43 00 45 00 00 00 0d 00 C.E.....

    0028: 00 00 52 00 65 00 74 00 ..R.e.t.

    0030: 61 00 69 00 6c 00 69 00 a.i.l.i.

    0038: 67 00 65 00 6e 00 63 00 g.e.n.c.

    0040: 65 00 00 00 e...

    ==================================================

    Event Type:Error

    Event Source:MSSQLSERVER

    Event Category:(2)

    Event ID:17052

    Date:02/18/2009

    Time:6:43:38 PM

    User:N/A

    Computer:RETAILIGENCE

    Description:

    Error: 3314, Severity: 21, State: 5

    Error while undoing logged operation in database 'Retailigence'. Error at log record ID (1090042:5722:1).

    Data:

    0000: f2 0c 00 00 15 00 00 00 ò.......

    0008: 0d 00 00 00 52 00 45 00 ....R.E.

    0010: 54 00 41 00 49 00 4c 00 T.A.I.L.

    0018: 49 00 47 00 45 00 4e 00 I.G.E.N.

    0020: 43 00 45 00 00 00 0d 00 C.E.....

    0028: 00 00 52 00 65 00 74 00 ..R.e.t.

    0030: 61 00 69 00 6c 00 69 00 a.i.l.i.

    0038: 67 00 65 00 6e 00 63 00 g.e.n.c.

    0040: 65 00 00 00 e...

    ==================================================

    Event Type:Error

    Event Source:MSSQLSERVER

    Event Category:(2)

    Event ID:17052

    Date:02/18/2009

    Time:5:14:37 PM

    User:N/A

    Computer:RETAILIGENCE

    Description:

    Error: 644, Severity: 21, State: 3

    Could not find the index entry for RID '164c3035393435365748495445333620202020202020202020202020202020202043444220205245300' in index page (1:1623472), index ID 0, database 'Retailigence'.

    Data:

    0000: 84 02 00 00 15 00 00 00 ?.......

    0008: 0d 00 00 00 52 00 45 00 ....R.E.

    0010: 54 00 41 00 49 00 4c 00 T.A.I.L.

    0018: 49 00 47 00 45 00 4e 00 I.G.E.N.

    0020: 43 00 45 00 00 00 0d 00 C.E.....

    0028: 00 00 52 00 65 00 74 00 ..R.e.t.

    0030: 61 00 69 00 6c 00 69 00 a.i.l.i.

    0038: 67 00 65 00 6e 00 63 00 g.e.n.c.

    0040: 65 00 00 00 e...

    ===================================================

    I really hope someone can here can assist me. I am not a DB Admin Pro. I am only beginner. Thank you so much in advance!!!!

  • Please don't cross post. It just wastes peoples time and fragments replies.

    No replies to this thread please. Direct replies to: http://www.sqlservercentral.com/Forums/Topic660010-146-1.aspx

    Gail Shaw
    Microsoft Certified Master: SQL Server, MVP, M.Sc (Comp Sci)
    SQL In The Wild: Discussions on DB performance with occasional diversions into recoverability

    We walk in the dark places no others will enter
    We stand on the bridge and no one may pass
  • Hello,

    So the updgrade exam 2005 to 2008, 453, is out to do already, but there is no material to read from yet?

    Regards,

    D.

  • Duran (2/19/2009)


    So the updgrade exam 2005 to 2008, 453, is out to do already, but there is no material to read from yet?

    Please post unrelated questions in a new thread. The certification forum would be a good place.

    Gail Shaw
    Microsoft Certified Master: SQL Server, MVP, M.Sc (Comp Sci)
    SQL In The Wild: Discussions on DB performance with occasional diversions into recoverability

    We walk in the dark places no others will enter
    We stand on the bridge and no one may pass
  • To GilaMonster

    My apology sir. Sorry, it will not happen again.

Viewing 5 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic. Login to reply