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Internet Explorer cannot display the webpage

  • December 2, 2013 at 2:28 am

    #280524

    Hello, my user has a SQL Server Reporting Service problem.

    Windows 2003 Standard x64 Edition

    Physical memory : 33GB

    SQL Server 2008 Standard Edition, 64-bit, version: 10.0.2531.0

    My user is assigned to run 6 reports but 1 one of them always generate the error: "Internet Explorer cannot display the webpage"

    But I (system administrator) can run the report successfully.

    I compared our ReportService log

    Log generated from my execution

    library!ReportServer_0-4!20b0!12/02/2013-16:25:20:: Call to GetSystemPropertiesAction().

    library!ReportServer_0-4!1ce4!12/02/2013-16:25:21:: i INFO: RenderForNewSession('/CRM/SO_IA/Price Override Transaction Summary')

    runningjobs!ReportServer_0-4!1288!12/02/2013-16:26:43:: i INFO: Adding: 1 running jobs to the database

    webserver!ReportServer_0-4!1ce4!12/02/2013-16:27:01:: i INFO: Processed report. Report='/CRM/SO_IA/Price Override Transaction Summary', Stream=''

    Log generated from my user's execution

    library!ReportServer_0-4!19d0!12/02/2013-16:13:32:: Call to GetSystemPropertiesAction().

    library!ReportServer_0-4!20b0!12/02/2013-16:13:33:: i INFO: RenderForNewSession('/CRM/SO_IA/Price Override Transaction Summary')

    webserver!ReportServer_0-4!20b0!12/02/2013-16:13:43:: i INFO: Processed report. Report='/CRM/SO_IA/Price Override Transaction Summary', Stream=''

    You can see my user's log didn't have :

    runningjobs!ReportServer_0-4!1288!12/02/2013-16:26:43:: i INFO: Adding: 1 running jobs to the database

    Why she didn't have this statement in her log?

    Was it the reason of her failure?

    How to fix it?

  • December 2, 2013 at 3:20 am

    #1670047

    Hi Onlo

    Please delete all files from Temoprary Internet Files and Temp folders on her local profile.

    Regards

    Mike

  • December 5, 2013 at 1:31 am

    #1670942

    This morning she did :

    Tools, Internet Options, Browsing history, click Delete (all defaults)

    but still failed.

    Then I proposed Chrome to her.

    She tried to use Chrome to run her reports and got her reports successfully!!

    I don't know the reason of it.

  • December 5, 2013 at 1:59 am

    #1670954

    Hi Onlo

    I try delete garbage from Temoprary Internet Files and Temp folders maually or run disk cleaner,

    despite the launch built-in IE cleaner, it leaves a lot of temp files untouched.

    Br.

    Mike

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