February 1, 2012 at 2:46 pm
Why does a company offer a money back guarantee then when you do everything they ask they quit talking to you...
This happened to a friend of mine who is new to SQL and only got the training classes because they offer a money back guarantee if you do not pass it on the first try. He did everything they asked and failed the test.. When he emailed the company they told him he was in the queue and it would be 7 business days and he would hear back... and now it has been two weeks and they will not respond to his emails...
Sorry for the soap box but don't offer a money back guarantee if you are not going to honor it...
February 2, 2012 at 8:41 pm
Hi,
Can you email me the name of your friend.
I will follow it up for you.
We do honor our guarentee. We have just started using some automated emails now, which I believe is a mistake and we might look at scrapping them.
So, apologise to your friend and email me the details and we'll sort it out. Thanks Shawn (Sales SQL Steps) shawnc@sqlsteps.com
February 3, 2012 at 11:05 am
Thanks Shawn... Believe it or not my friend was contacted yeaterday and he received his Money Back...
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