September 23, 2009 at 5:17 pm
Hi,
We need OFFICIAL Microsoft response/fix to "Unable to load client print control" with reporting services
I'm reading through all the forums and newsgroups which have multiple work arounds BUT I did not find any answer/solution from MS saying that it is an issue and we have this fix.
I also went through http://social.msdn.microsoft.com/Forums/en-US/sqlreportingservices/thread/744e1439-eb8d-4104-852d-a48ba2239f9d but no solution yet
We have the following Environment:
1)SQL server 2005 Developer Edition X64 with SP3 on Windows 2003 EE x64 with SP2---only Database engine is installed
2)SQL server 2005 Developer Edition X64 with SP3 on Windows 2003 EE x64 with SP2---only Reporting Services is installed (and the Report Server & ReportServerTempDb are on Database engine of above)
and Report is printing through report manager, http://servername/reports
Please advice
September 23, 2009 at 11:38 pm
Could you please advice me....
September 23, 2009 at 11:58 pm
msdn and Technet are the official website of Microsoft to respond any issue or fix.
If you did not see any ans on MSDN did you try it on Technet?
if you do not see anything on these two, try to raise your issue on Microsoft Connect[/url]
you have to register there with your windows live id and then you explain your issue there and somebody will respond you.
The other alternatives would be opening a trouble ticket with Microsoft but that requires a professional support license.
September 24, 2009 at 1:45 am
First of all I wonder why you ask us and not MS for the "offical response".
But there are actually several responses from MS, because there are also different reason which may cause this error. In this blog you find links to the most common ones.
[font="Verdana"]Markus Bohse[/font]
September 24, 2009 at 1:55 am
MarkusB (9/24/2009)
First of all I wonder why you ask us and not MS for the "offical response".But there are actually several responses from MS, because there are also different reason which may cause this error. In this blog you find links to the most common ones.
Yep agree with that, If you want an official answer, raise it with Microsoft. and nice blog, appreciate you posting the link.
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September 24, 2009 at 11:15 am
Thank You MarkusB, Silverfox,
I just want to know that MS has declared that this as an issue and provided a solution. Because there are many workarounds,and the workaround suggested were working for some people and the same workaround NOT working for some people. So I'm trying to find which workaroud MS is recommended.
and if I did not find any, will contact MS
thanks
September 24, 2009 at 12:10 pm
Likely there is no one answer for how to fix this.
Connect is the place to raise this, and then post a link here, on your blog, etc. Try to get votes. This might not be much of an issue for many people.
September 24, 2009 at 3:53 pm
Ok,
I got a MS link, where this issue has addressed http://support.microsoft.com/kb/967511
I have performed the first 2 steps that mentioned in the RESOLUTION section:
1. Update the report server.
2. Update the report viewer redistributable
We have SQL Server 2005 SP3---so step 1 is done. (Microsoft SQL Server Reporting Services Version 9.00.4035.0)
In step 2, we fall under point 'e' as below:
If the control type is Reserved.ReportViewerWebControl.axd, you will find one of the following major versions:
* 8.00.50727
Next, I have installed the Microsoft Report Viewer Redistributable 2005 Service Pack 1 on Report server
If you see version 8.00.50727 and the version is earlier than 8.00.50727.1843, you should install Microsoft Report Viewer Redistributable 2005 Service Pack 1 from the following link on the report server or on the CRM server:
http://www.microsoft.com/downloads/details.aspx?familyid=82833F27-081D-4B72-83EF-2836360A904D&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=82833F27-081D-4B72-83EF-2836360A904D&displaylang=en)
Still we have the same issue...
Now I went to a client machine and trying to do the step3 which is mentioned the RESOLUTION section of the KB article
But here, I did not see RSClientPrint.dll in C:\Windows\system32
please advice....
September 25, 2009 at 8:15 am
We went through this same issue several months back. The problem is that the new print control won't load over the old print control. You will need to go to Windows\Downloaded Program Files and remove all RSClientPrint files. After that the client computers should be able to load the new print control. I think the users will have to be power users at a minimum to load the print control the first time.
Hope this helps.
September 25, 2009 at 10:31 am
Hi Kathy,
I did the following:
On the client computer, unregister the RSClientPrint.dll file that is located in the following folder:
C:\Windows\system32
I did not find any RSClientPrint.dll in C:\Windows\system32. So did not perform Unregistering of RSClientPrint.dll
Delete the RSClientPrint.dll file and the RSClientPrint*.rll files from the folder
I did not have these two files RSClientPrint.dll & RSClientPrint*.rll in C:\Windows\system32. So So did not perform this step
Open the C:\Windows\Downloaded Program Files folder, and then delete the RSClientPrint 2005 Class
First, I went to the location C:\Windows\Downloaded Program Files, but I did not find any RSClientPrint 2005 Class. Then I went to Command prompt, and from there I'm able to see below files:
rsclientprint.dll
rsclientprint.inf
RSClientPrint_1028.rll
RSClientPrint_1031.rll
RSClientPrint_1033.rll
RSClientPrint_1036.rll
RSClientPrint_1040.rll
RSClientPrint_1041.rll
RSClientPrint_1042.rll
RSClientPrint_1043.rll
RSClientPrint_1046.rll
RSClientPrint_1049.rll
RSClientPrint_1053.rll
RSClientPrint_2052.rll
RSClientPrint_3082.rll
and I have deleted all of the above files (Delete RSClientPrint 2005 Class means deleting the above files right?? )
Then I open the report from the Application and clicked the print button, but same issue "Unable to load client print control"!!
I restarted the machine and tried again but same issue??
Is I'm missing anything???
September 25, 2009 at 11:06 am
This was one of the most frustrating and difficult problems we had to work through. Solutions would work on some computers and not others.
I checked with our tech and I think on some computers they had to install the files following the information in this link.
http://www.kodyaz.com/articles/client-side-printing-silent-deployment-of-rsclientPrint.aspx
September 25, 2009 at 12:06 pm
Open the C:\Windows\Downloaded Program Files folder, and then delete the RSClientPrint 2005 Class.
Is removing the below .rll files is same as removing RSClientPrint 2005 Class from C:\Windows\Downloaded Program Files folder? If not, how can we remove RSClientPrint 2005 Class?
rsclientprint.dll
rsclientprint.inf
RSClientPrint_1028.rll
RSClientPrint_1031.rll
RSClientPrint_1033.rll
RSClientPrint_1036.rll
RSClientPrint_1040.rll
RSClientPrint_1041.rll
RSClientPrint_1042.rll
RSClientPrint_1043.rll
RSClientPrint_1046.rll
RSClientPrint_1049.rll
RSClientPrint_1053.rll
RSClientPrint_2052.rll
RSClientPrint_3082.rll
Thanks
September 25, 2009 at 12:26 pm
We removed these same files. On some computers we could see the RSPrintClient class files in the download programs folder and we removed those as well. We just made sure both were gone. Even after that, some client computers loaded the print control but some still got the error message. I think the tech finally created an msi script following the instruction in the link I sent and used that to fix the remaining computers. On some he had to manually copy the files to the computer and register them. Eventually we got everyone working. Sorry I can't be more help then this.
September 26, 2009 at 6:00 am
Hi There
If anyone is interested, I have collected all the required files into an MSI that can be installed onto the PC that is using IE to access an SSRS report server.
once installed, you do not get the activex install problem
Regards
Paul Smith
September 27, 2009 at 8:55 am
Hi,
Here from client machines, users are able to PRINT reports if they given access to report manager http://servername/reports
But our scenario is to PRINT the reports from on of our Applications. From the application when a user clicks Print button after opening the report, it gives the error: "Unable to load client Print"
thanks
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