January 30, 2009 at 3:46 pm
I think the title says it all.
Who handles issues with vendors of third-party tools that are unrelated to SQL Server management?
By that I mean any tool apart from SQL server and any 3rd-party SQL-monitoring tool.
As an example, suppose that the Finance dept in a company decide to purchase a tool and then ask the IT dept to support it.
Who is assigned this task?
Is it DBAs, windows O/S admins, service-desk staff?
What is people's experience at their workplace?
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January 30, 2009 at 4:08 pm
The last two shops I've been in have had Second level support teams for that situation. Other than that I've seen "who touched it last" as a common support situation.
February 10, 2009 at 12:38 pm
Depends. Really it does depend on what the application does. Is the purpose of the application to access a database? If so, then the DBAs should be involved with it.
Where I work, we have a desktop admin group that would be responsible for the application install and operations on the user's desktop. If it connected to a database, the DBAs would be responsible for making sure it could properly access the required database(s).
All groups would have to work with the vendor's techs because we can't change a vendor's product when we find issues.
-SQLBill
February 12, 2009 at 5:01 pm
DBA suggests, DBA manager approves, Business gives out money when proper justification is given.
--Sudhie.
February 12, 2009 at 5:13 pm
ultimately you have to work together. Departments will go outside the scope of what they should do and when they do, you have to negotiate what happens. IT really ends up supporting it because that's what they do.
If other groups are doing that, you might then want to see why they did it. Is IT failing in some way?
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