Problem with BackupExec after SQL Server Hotfix Installation

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Problem with BackupExec after SQL Server Hotfix Installation

jcfilth

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Points: 447
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January 7, 2005 at 4:09 am

#162253

Hello,
I am running Veritas Backup Exec (BE) 9.1 sp1 on a windows2003 std. server
BE database is on a Sql server 2000 with sp3a. the system was running ok until now
But 4 days ago I installed a Hotfix for the Sql server:
   SQL2000-KB810185-8.00.0859
   http://support.microsoft.com/default.aspx?scid=kb;en-us;821334
since then, BE services don't start. I can't start them.
The service "Backup Exec Device & Media Service" freezes starting.
Every time I try, the event viewer shows the error message:
   Application with errors: pvlsvr.exe, version:
   9.1.4691.15, module with error: dbutil.dll, version 9.1.4691.0, error address
   0x00005940.
Can anybody help me?
Any idea on what to do?
Thank you very much
Juan Carlos

Viewing 6 posts - 1 through 5 (of 5 total)

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AJ Ahrens SSC-Insane Points: 20676 More actions · Answer 1

1. Contact Veritas. You should have a support agreement with them that covers you.

2. Contact Microsoft. I believe support RE: Service Packs/Hot Fixes is generally free.

3. Have you tried uninstalling the hotfix and see if Veritas is working? Did this work in the staging/test environments prior to production install??

Good Hunting!

AJ Ahrens

webmaster@kritter.net

Antares686 SSC Guru Points: 125444 More actions · Answer 2

There were several issues that showed up in 859 and the current publicly available level is 878 found here

http://support.microsoft.com/?kbid=838166

Also here is a good location of up to date info on available patches.

http://www.sqlsecurity.com/DesktopDefault.aspx?tabid=37

jcfilth SSC-Addicted Points: 447 More actions · Answer 3

Thanks for the ideas. I'm still waiting for an email response from Veritas.

I don't really know how to uninstall the hotfix. Can you help me? How can i do it?

Thanks in advance.

Juan Carlos

Jason Hall Hall of Fame Points: 3906 More actions · Answer 4

You should be able to either remove it via add/remove programs or you can do a system rollback.

jcfilth SSC-Addicted Points: 447 More actions · Answer 5

Thank you very much, Antares686.

I updated my sql server to level 878 and the problem was solved. Now BE services run. Thanks for the links. (I hope no new problems arise)

I recommend everybody not to install Hotfix 859. Its has known bugs. I installed it because Reporting Services installation took me to the link to do it...

Juan Carlos