April 17, 2010 at 11:17 am
Comments posted to this topic are about the item More Support for Customers
April 18, 2010 at 11:03 am
It sounds like good news.
Perhaps they are trying to spread the behaviour of the more helpful support staff to other parts of the support organisation (my experience in the UK has been that SQL Server had superb support, but desktop OS software did not).
I agree with your point about support from other suppliers. Many are far worse than MS.
Tom
April 19, 2010 at 1:21 am
I would be curious to know what reason in the world one might have not to stay current on SP's...
April 19, 2010 at 5:51 am
The reason one would not stay current on service packs is due to purchased software applications not supporting the current service pack. We have a TON of software running on SQL Servers that are out of support. Oddly enough today we will start an install of a new polling system for stores for a brand we own... the software company STILL does not support Win2008 or SQL 2008 so we will be installing Win2003/SQL2005 SP3 on 6 different servers. We highly questioned them and they said they had not worked out all of the bugs with the new release of Windows and SQL 2008.
We have some software that the company has gone out of business but the software is somewhat critical to the needs of our company so we are stuck on old releases of Windows and SQL Server. This is the reality of life. We all cannot drop everything we are doing in our busy day to put on CUs on all 50 of our SQL Servers here.
April 19, 2010 at 6:45 am
Hi Steve
Not sure this line in the article was intended?
"SQL Server 2008 RTM just ended its support lifetime"
--Chris Hamam
Life's a beach, then you DIE (Do It Eternally)
April 19, 2010 at 10:29 am
I think this is good news - if for nothing else than to make it written policy and let the public know.
Jason...AKA CirqueDeSQLeil
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April 19, 2010 at 11:32 am
Chris Hamam (4/19/2010)
Hi SteveNot sure this line in the article was intended?
"SQL Server 2008 RTM just ended its support lifetime"
Correct. RTM has dropped out of mainstream support. Or at least this "SP" level has. http://support.microsoft.com/lifecycle/?LN=en-us&x=17&y=10&p1=13165
The product hasn't, but if you call on RTM they will not engage development resources to fix a bug. You'll have to go to SP1 for a patch.
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