As part of database monitoring I am sending an alert at the end of my processes using the msdb..sp_send_dbmail procedure, it works fine when I send it to my personal email, for example luis.granados@mymail.com... but nothing is happening when I send it to the dba's distribution list email, that would be something like dba-support@mymail.com.
I already defined a operator and configured database mail.
Do you know what can I review in order to make this work properly?