August 24, 2009 at 1:19 pm
Hello,
SSRS Environment:
* Clients (xp SP2)
* Server: win 2003 SP2; mssql 2005 SP2
just recently (July 2009), our SSRS environment is unable to use the "Print " button for generated reports. this occurred directly after Microsoft Security Updates KB961371, KB971633 and KB973346 were pushed out on same date to servers and client work stations.
error: "unable to load client print control"
as a work-around, if you un-install KB97336 on client workstation, it seems to work, but on some it gets re-installed unless auto update is disabled (not an option with security officer). also, installing KB961371-v2 doesnt appear to work.
i'm looking for a better/permanent solution/fix. any suggestions/solutions?
Many thanks. Jeff
August 25, 2009 at 8:23 pm
I don't know if it could help, but do you have SP1 on the report viewer?
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August 26, 2009 at 12:46 pm
You need to get the latest version of RSClientPrint.dll and RSClientPrint_****.rll files in to the users Windows\System32 folder. The older versions have an ActiveX control that is in the Killbits because of security problems. The latest versions have a corrected ActiveX control. I found an article about it somewhere but unfortunately don't have the link now.
August 27, 2009 at 1:29 am
This problem is due to printing a report generated by SQL Server Reporting Services directly from the browser requires a control names RSClientPrint.
SQL Server Reporting Services has this control in a cab RSClientPrint.cab; located in the bin folder of the Report Server virtual directory. (Typical Path: C:\Program Files\Microsoft SQL Server\MSSQL.2\Reporting Services\ReportServer\bin)
If the browser does not have this control or it requires an update, the server sends the cab to the client browser and this in turn tries to install it. In order to successfully install it, you need to have ActiveX controls enabled and need Administrator permissions.
If client m/c failed to install RSClientPrint Control; Browser pop up’s with error msg “Unable to Load Client Print Control”
Follow the following Steps to resolve the error >>
•Copy the RSClientPrint.cab from Report server to Client m/c
•Explore it & copy all files to path C:\WINDOWS\SYSTEM32 folder.
•Then registered the rsclientprint.dll i.e regsvr32 rsclientprint.dll
Regards,
Deepali
August 31, 2009 at 12:00 am
HI Jeff;
I have a similar issue last week.I resolve the issue I used information from the link below:
http://support.microsoft.com/Default.aspx?id=967511
To determine the version of the reporting server have a look at the log files. I tried the other work arounds such as extracting the dll to the Windows/system 32 folder etc but it did not resolve my issue.
Hope this information is helpful to you.
Regards
Shivam
September 1, 2009 at 8:39 am
These are the best blogs I've seen regarding this issue. The resolutions they discuss worked for us.
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