October 19, 2002 at 4:27 pm
PROFILE
* Balanced, results oriented professional with a wide "hands on" IT skill set capable of identifying business needs, initiating appropriate solutions and integrating leading-edge technologies for process improvements.
* Excellent communications, strategic planning, critical thinking and resource management skills.
* Loves creative approaches to problem solving with the ability to avoid and resolve crisis situations.
* Highly self-motivated. Has engaged direct business consulting successfully. Proven track record for providing on-time, on-spec, on-budget project delivery, achieving target goals and exceeding customer expectations.
HIGHLIGHTS OF ACCOMPLISHMENTS
* Executed bottom line responsibility for all aspects of a $6.7M service organization and maintain its operations at less than 1% of gross Company sales. Was responsible for all aspects of product support for 14 product lines; directly manage an internal staff of 46, contract with and give oversight to 16 external vendors with a staff of 150. These vendors provided parts distribution, repair operations, and help desk support.
* Designed, coded, and deployed a large-scale knowledgebase system for telecommunications contractor. The project tracking system portion included date calculation wizards, baseline performance analysis, integrated email alerts, integrated word processing, telemetry calculations and very complex reporting. Saved company $400K compared to commercial systems within a two year period.
* Designed, coded, and deployed a freight bill tracking system which impacted core business of a $3M per year company by raising efficiency and sustaining key customers during market recession.
* Created a holistic product support information system deployed on LAN, 20 generations of CD-ROM, impacting work efficiency of 200+ internal employees and externally 150+ business affiliates. Employee satisfaction metrics were very high.
* Invented several mathematical criterions for quality control action levels, one of which is now taught in U.S. college curriculum as the Grier Diagram Quality Control, Sixth Edition, Professor Dale H. Besterfield, College of Engineering and Technology, Southern Illinois University). Impacted employer's QA field analysis methods worldwide by developing processes, which coordinated national repair data and sales data, then provided QA analysis and action levels. Recent acceptance by University of Manitoba and University of Central Florida.
* Authored utility programs for external business affiliates to routinely test content integrity of electronic warranty rebate claims, saving $250K in operations during 10 year period. Mentored five generations of data specifications standards for electronic rebate claims and related customer satisfaction surveys.
* Coded and deployed asynchronous BBS for parts order processing, archive file downloads, and rebate claims processing, saving $540K in labor during 10 year period.
PROFESSIONAL EXPERIENCE
* Information Systems Analyst/Developer/Consultant, Grier Laboratories, Newton, N.J., [Present]
* Director, Information Systems Development, Berliner Communications Inc., Elmwood Park, N.J., [00-02]
* Technology & Service Operations Business Analyst, Professional Computer Consulting Inc., Morristown, N.J., [00-00]
* Information Systems & Service Operations Consultant, Grier Laboratories, Newton, N.J., [99-00]
* Senior Director, Service & Technical Division, Casio Corp. of America, Little Ferry, N.J., [97-99]
* Director, Service & Technical Division, Casio Inc., Dover, N.J., [91-97]
* National Service Manager, S&T Div., Casio Inc., Dover, N.J., [78-91]
* Eastern Regional Service Manager, Casio Inc., Fairfield, N.J., [77-78]
* Technical Instructor, Casio Inc., Secaucus, N.J., [75-80]
* Digital Electronics Technician, Casio Inc., Secaucus, N.J., [73-76]
PROFESSIONAL DEVELOPMENT, SKILLS, EDUCATION
* Skilled in Microsoft technologies: SQL Server, Access, ODBC, VB, Terminal Server, Active Server Pages, Office, etc.
* Microsoft Certified Professional & member of Microsoft Developer Network.
* LCSE Lifetime Certified Service Executive), National Association of Service Managers, 1991~Infinity.
* Stevens Institute of Technology, 1971~1973; NJ Institute of Technology, 1977; Fairleigh Dickinson University, 1978.
* Participated in Kaizen Blitz change management process at Andersen Windows Inc., January 2000.
* Drafted an industry wide, multi level specification for publishing holistic product support information on ISO-9660 format CD-ROMs to independent servicers. Participated in Electronic Industry Association CEG Product Services Committee, 1994.
* Guest lecturer on digital documentation and CD-ROM deployment strategies at annual conference of the National Association Of Service Managers in Scottsdale, Arizona, 1994.
* Numerous seminar certificates from CompuMaster, the American Management Association, Gustov-Kaiser Management Institute.
* Listed in National Register's 2001 Who's Who In Executives and Profs.
CREDIBILITY
* Dozens of professional work references, both domestic and international, are available upon request.
* Various white papers, work examples, and other information available at http://www.grierlabs.com. Please visit at any time.
INTERESTS
* Guitar; MIDI music; keeping pace with two daughters; keeping pace with Microsoft.
FORWARD
* I am looking for the RIGHT business opportunity, which provides intellectual challenge with solid business planning. I am not adverse to start-up ventures or pre-IPO companies yearning to grow. Let me contribute to YOUR business goals!
October 24, 2002 at 8:00 am
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